Customer Service Specialist

Customer Service RepresentativeAbout UsWe are a full-service automotive dealership dedicated to delivering an exceptional customer experience at every visit. Our team values professionalism, communication, and teamwork—and we take pride in doing the job right the first time. We're seeking a motivated and organized Customer Service representative who thrives in a fast-paced environment and is eager to support our service team.What You'll DoOperate our Customer relationship platform to help address customer concerns.Manage incoming phone calls, appointment reminders, and repair status updates. Scheduling appointments.Ensure accurate documentation of repair orders and customer informationAssist with warranty submissions, parts coordination, and service follow-upSupport overall shop flow to help ensure timely, high-quality repairsWhat We're Looking ForExperience in automotive service, customer service, or scheduling (preferred)Excellent organizational and communication skillsAbility to multitask and remain calm under pressureComfortable using computers and dealership management systemsPositive attitude and a team-first approach Pacifico Auto Group