Director of Revenue Cycle

Base Pay Range $35.00/hr - $41.00/hr Job Description Insight Global is hiring for a Office Manager for one of our healthcare clinics in Charlottesville, VA. As a full-time manager, you will be expected to work Monday-Friday (8:00AM-5PM). The Office Manager plays a critical role in driving patient engagement, managing administrative workflows, and supporting the clinic’s business objectives. This role requires strong organizational skills, a customer‑first mindset, and a deep understanding of healthcare billing and scheduling practices. Responsibilities Fill the monthly schedule with up to 44 FNA (First Needs Assessment) appointments and additional support visits Engage patients through phone calls, letters, emails, and community outreach Coordinate referrals from Infina, primary care physicians, and other sources Answer inbound calls and assist with new patient consultations Track and report KPI’s like billed services, collections & profitability, lost opportunities, and marketing expenses, etc. Support daily closing reports and monitor metrics like HAEs, third‑party referrals, and closure rates Order and maintain demo, stock, and patient hearing aid inventory Maintain cleanliness and functionality of the clinic Ensure signage, refreshments, and furniture are well‑kept and welcoming Request resources and support from the Business Director as needed Performance Goals Minimum of 22 billed devices and associated services per provider per month Target productivity of 40 devices per provider per month Requirements Experience in a supervisory or managerial role - strong leadership skills Understanding and comfortability with business acumen – being able to drive a business and overall operations of a facility Excellent communication and organizational skills Ability to work independently and also drive a functional team to perform daily tasks Proficiency in tracking financial metrics and managing patient outreach Seniority Level Associate Employment Type Full‑time Job Function Business Development Industries Health and Human Services Benefits Medical insurance Vision insurance 401(k) #J-18808-Ljbffr Insight Global