Team Lead Phlebotomist

Versiti Phlebotomy Team LeaderVersiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.Accountable for the on-time delivery of own work and that of others. Responsible direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy, collecting blood products and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Proactively solves problems to affect change and make informed decisions.The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.ResponsibilitiesUnderstands and performs to all applicable regulatory and compliance requirements.Demonstrates Core Values: Do Right Always, Find a Better Way, Make Results Happen and Strengthen the Team.Leads donor collection team, redirects issues and problems that arise from Donor Specialists; provide feedback and follow through with team members and supervisors.Treats donors with customer service excellence and adds value to the donation experience through professional relationship building.Establishes and builds relationships with donors and sponsors.Ensures customer issues with a potential negative impact are resolved and the supervisor or manager is informed.Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery.Trains and mentors team members in all aspects of the role.Prepares collection site & performs set up (including technology systems and quality control), troubleshoots and adjusts accordingly; prepares and plans for future site visits.Performs donor screening (collects donor histories) and mini-physical.Performs phlebotomy, including automation (Alyx and/or Trima).Prepares and packs units for transport.Observes donors for reactions, manages automation reactions; manages donor needs, de-escalates situations, prevents reactions and mitigates situations.Rebooks donors for future donation appointments and facilitates rebooking process.Transports or carpools staff.May transport supplies and equipment.With a valid CLD, may operate mobile drive buses. Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.Leads drive set-up.Creates a safe environment for donors and fellow staff members and maintains safety awareness of team.Responsible for achieving team automation goal including recruiting and converting donors for automation.Operates, troubleshoots, and performs routine maintenance on equipment.Maintains product integrity and ensures proper identification of all donors.Maintains organization of departmental records, as needed.May participate in validation of new processes or new equipment.Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate.Reviews quality results and escalates issues and concerns.Performs root cause analysis, review, and reporting with leadership.Uses SOS to troubleshoot.Other duties, as assigned.Performs other duties as assignedComplies with all policies and standardsQualificationsEducationHigh School Diploma requiredGED requiredExperience1-3 years 3 or more years phlebotomy experience preferreda combination of a health care degree, certification required1-3 years 3 or more years relevant experience. required4-6 years Typically requires a minimum of 5 years of job-related experience. requiredKnowledge, Skills and AbilitiesDemonstration of effective problems solving and good judgement in selecting methods and techniques for obtaining solutions. requiredAbility to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. requiredMust have basic mathematical aptitude. requiredAbility to apply judgment to written or oral instructions. requiredAbility to organize work to provide productive work flow. requiredFlexibility to work independently and with a team. requiredHas strong attention to detail. requiredMust have good communication skills, including the ability to provide constructive criticism to peers. requiredPossesses legible hand writing. requiredAbility to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra. requiredTools and TechnologyPersonal Computer (desk top, lap top, tablet). requiredGeneral office equipment (computer, printer, fax, copy machine). requiredMicrosoft Suite (Word, Excel, PowerPoint, Outlook). requiredScreening equipment including: • Lancet • Sphygmomanometer (BP cuff) • Temperature probe • Hemoglobin analyzer requiredPhlebotomy collection equipment including: • Blood mixer • Trima • Alyx required