DEPOSIT OPERATIONS SPECIALIST II

Deposit Operations Specialist II

The Deposit Operations Specialist II is responsible for a wide range of tasks, including:

Core Operations & Balancing

• Perform daily balancing and reconciliation of various deposit-related applications, general ledger accounts, and core system interfaces to ensure accuracy and compliance.
• Process incoming and outgoing wire transfers, ensuring all required documentation is complete, transactions are executed accurately, and appropriate compliance checks are performed.
• Monitor and manage exception reports from core processing systems and digital banking platforms, resolving discrepancies and escalating issues as necessary.

Debit Card Management

• Serve as a primary point of contact for debit card lifecycle management, including ordering, maintenance, and closure of accounts.
• Assist with debit card disputes and fraud claims in accordance with Regulation E and network rules, ensuring timely processing and documentation.
• Process and maintain limits, restrictions, and general updates on customer debit card accounts within the card processing system.

Digital Products & Customer Service

• Provide first-level support and troubleshooting for customers and internal staff regarding the bank's digital products, including online banking, mobile apps, and other services via phone and chat.
• Process enrollments and maintenance requests for digital banking services.

Other Tasks & Projects

• Assist with departmental projects related to new product implementations, process improvements, regulatory changes and system upgrades.
• Help maintain accurate and organized departmental documentation, procedures, and training materials.
• Perform other operational tasks as assigned by management.

Southeastern Bank is an Equal Opportunity Employer.