Lead Servicing Officer - Institutional Real Estate

Location 4910 Tiedeman Road, Brooklyn Ohio Job Summary This role offers the opportunity to join a well‑established, growing Real Estate Institutional Capital Group team that is recognized for its leadership in commercial lending and as a lead agent in the RE syndication market. The Lead Servicing Officer is responsible for servicing an assigned portfolio of commercial real estate loans, supporting the Real Estate Institutional Capital Group line of business, including nonowner‑occupied and interim loan structures. The role provides end‑to‑end servicing support, portfolio administration, and related client services for a sophisticated client base that includes public and private REITs, real‑estate private equity firms, advisors, and commercial real‑estate owners, with an additional focus on specialized healthcare property financing for hospitals and senior housing owners and operators. This position independently manages all pre‑closing and pre‑boarding document reviews, risk management activities, and ongoing loan system processing, including loan boarding, maintenance, and data integrity. Essential Functions Support client service functions required by credit and non‑credit products offered by the Real Estate Capital Division. Handle all post‑closing services for the assigned portfolio of medium‑complexity loan structures. Prioritize and manage multiple tasks in a high‑volume environment. Provide backup for servicing team members. Assist relationship managers and closers in the pre‑closing process by reviewing loan documents, evaluating funding requirements, and attending closing meetings. Assimilate and analyze information necessary to establish medium‑complexity loans and disbursement controls on bank systems, including borrowing base availability. Maintain servicing files including property additions and releases and letter of credit issuance. Identify exceptions and obtain appropriate approvals as necessary. Initiate and analyze standard and custom monitoring requirements including title/tax updates, insurance, and holdbacks. Initiate financial and collateral transactions based on customer requests or loan document provisions. Analyze and facilitate rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood‑zone monitoring requirements, DDA/Cash management services, and payoff instructions. Maintain all aspects of DDA restricted collateral accounts, including account opening, disbursements, reconciliations, hold‑level maintenance, and account closing. Maintain data integrity of the system of record by posting transactions, onboarding new loans and collateral, processing modifications and amendments, and maintaining data information. Communicate problems/issues immediately to Manager and/or relationship managers. Partner with relationship managers to provide superior service to the client base, including achievement of goals for cash management services and off‑balance‑sheet transitions. Provide expertise to relationship managers on system requirements, proactively identify and resolve issues affecting client service and risk management. Provide expertise to others through a thorough understanding of business requirements of clients and loan‑related transactions. Participate actively in projects as needed. Perform other duties as assigned; duties may change or new duties may be assigned at any time with or without notice. Comply with all KeyBank policies and procedures, acting professionally, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key and its clients. Education Bachelor's degree or equivalent experience. Required Qualifications 3+ years of experience and knowledge of commercial real estate, including commitment/loan structures, title/liens, documentation, and industry practices for collateral release. Familiarity with Commercial Loan Systems and Deposit Systems. Prior experience in comprehension of public or private REITs (preferred). Demonstrated ability to service commercial loans with more complex financing (e.g., foreign exchange products) (preferred). Skills & Competencies Analytical Skills: Able to analyze complex information, identify patterns, and apply sound judgment to support accurate decision‑making. Attention to Detail: Maintains a high level of accuracy and thoroughness to ensure data integrity, compliance, and quality outcomes. Systems and Quantitative Aptitude: Applies strong aptitude for systems, analysis, and mathematics to understand financial structures, processes, and controls. Communication Skills: Communicates clearly and effectively in both written and verbal formats, fostering transparency and productive collaboration. Multi‑Tasking and Prioritization: Manages multiple tasks and competing priorities in a fast‑paced, high‑volume environment. Technology Proficiency: Proficient in PC applications, including Microsoft Excel and Word, to support analysis, documentation, and reporting. Accountability: Takes ownership of responsibilities, honors commitments, learns from mistakes, and demonstrates open and honest communication. Business Acumen: Understands the financial services industry, competitive landscape, and business strategy while applying risk‑management principles in daily work. Client Focus: Delivers high‑quality service to internal and external clients by actively listening, exercising sound judgment, and balancing client needs with organizational objectives. Continuous Learning and Development: Pursues professional growth and shares knowledge to strengthen individual and team performance. Drive for Results: Delivers strong performance by setting high standards, meeting deadlines, and maintaining focus on achieving goals. Effective Collaboration: Builds strong working relationships by engaging stakeholders, sharing information, and working cooperatively to achieve shared outcomes. Change Leadership: Adapts effectively to change, demonstrates a continuous‑improvement mindset, and makes timely decisions under pressure while escalating appropriately. Managerial Courage: Provides and receives constructive feedback openly, addresses conflict productively, and fosters cooperation through respectful dialogue. Vision and Purpose Alignment: Understands how individual contributions support departmental and organizational goals and prioritizes work accordingly. Physical Demands General office: prolonged sitting, ability to communicate face‑to‑face or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Work Location Category Hybrid (2 days) – Qualified candidate must be able to report to one of the office sites listed 2 days per week. Compensation and Benefits This position is eligible to earn a base salary in the range of $57,000.00 – $87,000.00 annually. Placement within the pay range may differ based on skills, experience, and geographic location. Compensation also includes eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives. Key operates an employee workspace model that prioritizes in‑office presence while offering flexible options when roles can be performed effectively in a mobile environment. EEO Statement KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status, or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing View email address on click.appcast.io. #J-18808-Ljbffr KeyBank