Technology Support Specialist

Regular Hourly Full-Time

Nichols, NY, US

Salary Range: $20.00 To $23.00 Hourly

IT Specialist Be the Technology Expert That Keeps the Action Moving

Are you the person everyone calls when technology isn't working? Do you enjoy solving problems, supporting users, and working with a variety of systems and equipment? If you're looking for a dynamic role where every day brings new challenges, we'd love to meet you.

We're seeking a skilled and motivated IT Specialist to join our team on 2nd shift. In this hands-on position, you'll play a critical role in keeping our technology infrastructure running smoothly across a fast-paced, high-energy environment. From business systems and workstations to audiovisual equipment and enterprise platforms, you'll help ensure exceptional experiences for both employees and guests.

What You'll Do

As an IT Specialist, you'll be at the center of daily operations, providing technical expertise and support across the organization.

Your responsibilities will include:

• Maintaining and supporting critical business systems, including POS, casino, and hotel management platforms

• Installing, configuring, troubleshooting, and repairing a wide range of technology and AV equipment

• Providing responsive technical support via phone, email, and in person

• Diagnosing and resolving hardware, software, and connectivity issues

• Performing installations, moves, adds, and changes (IMACs) throughout the property

• Managing and documenting hardware and AV inventory

• Work with vendors to facilitate the implementation of hotfixes, patches, upgrades and other configuration changes as required

• Conducting preventative maintenance to maximize system reliability and performance

• Recommending and implementing technology improvements and upgrades

• Following through on issues to ensure complete resolution and excellent user satisfaction

What You'll Bring

• High school diploma or GED required; Bachelor's degree in Computer Science or related field preferred

• 1 year of IT support experience preferred

• Experience in casino, hospitality, banking, entertainment, or other customer-facing environments is a plus

• Strong troubleshooting and problem-solving abilities

• Excellent communication skills with the ability to explain technical concepts clearly

• Microsoft Certified Professional (MCP) or equivalent certification preferred

• Familiarity with IBM AS400/System i5 environments is a plus

• A proactive attitude and commitment to delivering exceptional support

Work Environment

This is an active, hands-on position that combines office-based work with support in a lively operational environment. Candidates should be comfortable lifting and moving equipment weighing up to 25 pounds regularly (and occasionally more), while working in areas where activity levels and noise can vary throughout the day.

Why Join Us?

We offer more than just a great IT role—we offer outstanding benefits, growth opportunities, and unique perks that support you both professionally and personally.

Benefits & Perks Include:

• On-site employee daycare open 7 days a week, with potential childcare subsidies

• 401(k) with immediate 100% vesting

• Medical, dental, vision, and life insurance for full-time employees

• Paid time off, sick time, and holiday pay

• Tuition reimbursement for eligible employees

• Exclusive employee discounts on hotel stays, dining, spa services, and more

If you're passionate about technology, enjoy solving problems, and want to be part of a team where your work makes a real impact every day, apply today and help keep our operations running at their very best.

The anticipated schedule for this position is Thursday - Monday from 8:30am to 5:00pm