Customer Service Representative

Customer Service Representative

Maid Right seeks a customer service representative, who drives sales by effectively booking estimates and one-time cleanings and delivering excellent customer service to existing customers. They can also be cross-trained to serve as a backup estimator or field manager. Must be bilingual English/Spanish and have a valid driver's license.

Responsibilities

• Respond to and handle incoming telephone calls and web leads
• Sell Maid Right services by phone to potential customers
• Schedule estimates
• Make back-marketing phone calls to re-engage customers
• Increase the customer base to meet monthly standards
• Meet or exceed quarterly and annual sales goals

• Document and maintain all incoming calls from prospective customers and overall master records
• Send thank you and/or welcome letters to franchisee prospects and after estimates

Requirements

• Phone, computer and communication and organizational skills
• Sales and customer service experience
• Able to work regular office hours
• Eligible to be employed in the U.S.
• Must be bondable; requires passing a criminal background check
• Insured for employee dishonesty; history void of dishonest, criminal, felonious acts or convictions
• Maintain professional appearance and demeanor consistent with the Maid Right image
• Attendance and participation in all staff meetings
• Abide by all rules, regulations, and policies

Physical Demands

Requires frequently: standing, carrying and/or lift 15 lbs., walking, pushing, stooping, climbing, bending, crouching, crawling, sitting for long periods, reaching above and below shoulder level; full use of hands, good finger dexterity, lifting from floor to waist and twisting of torso. Must be able to function in high-pressure situations, take legible handwritten notes where necessary, have correctable vision and hearing. Also includes environmental exposure to chemicals typically found in cleaning solutions, air conditioned/heated home environments, low to medium noise levels such as that typical of cleaning equipment operations, and lighting as found in typical home environments.

Compensation: $17.00 per hour