Engineer Principal, Software (SRE)

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

NOTE:

1: This position is hybrid (3 days onsite) in our FIS Office locations in Milwaukee (WI) & Atlanta (GA).

2: Current of future Sponsorship is not available for this position.

About the Team:

The Commercial & BPaaS organization at FIS is a mission‑critical technology and services division that powers some of the largest financial institutions, government agencies, and commercial enterprises across North America. Our teams deliver high‑scale, high‑reliability platforms that support card manufacturing and personalization, item processing, back‑office banking operations, workforce automation, and next‑generation Business Process‑as‑a‑Service (BPaaS) solutions—serving more than 3,000 clients , including many of the top issuers and financial institutions in the industry.

Bringing together engineering, product, delivery, and commercialization functions, the Commercial & BPaaS group is designed to accelerate innovation while operating complex, high‑volume systems that process billions of transactions and items annually. 

What you will be doing

• As Principal SRE - define meaningful SLIs, SLOs for owned services; tracks error budgets and burn rates.

• Advanced scripting, CI/CD, container orchestration (Docker/Kubernetes).

• Forecasts capacity for owned services; plans for growth.

• Automates recurring workflows; maintains CI/CD pipelines.

• Owns on-call for services; troubleshoots incidents independently.

• Writes blameless postmortems; tracks follow-up actions.

• Decision-making, conflict resolution, mentoring juniors.

• Collaborate with development, QA, DevOps, and product teams to align on reliability goals and incident response processes.

• Conduct capacity planning, performance tuning, and resource optimization.

• Collaborate with security teams to implement best practices and ensure compliance.

• Manage deployment pipelines and configuration management for consistent and reliable app deployments.

What you bring:

15+ years of experience in SRE, Software engineering and architecture in public cloud environments.

Performance and Reliability – Must Haves

• Strong Knowledge in Performance Monitoring Tools like Dynatrace, Splunk and ability to create Dashboards, Views and Alerts.

• Pattern Analysis and Correlation skillset.

• Experience in middleware and ancillary technologies as per business need.

• Experience with relational databases, and/or NoSQL databases.

• Experience in SDLC and Agile Methodologies (Code Reviews, automated test cases etc).

• Experience in Capacity Planning and Demand Forecasting.

Programming Skills and SRE Foundation

• Knowledge in OS, Network, Middleware, Database, SSL, Load Balancer.

• Must have knowledge in scripting language (Unix Shell, Windows Scripting, Python, Java, .NET…).

• Knowledge in DevOPS (CI/CD), Perf Engg. will be nice to have for SRE role.

• To have a knowledge in End-to-End Application Topology.

• Knowledge in Cloud and Container Technologies.

Automation & Scalability

• Hands on with at least one of (Unix/Windows Scripting, Python, Java, C++, C#).

• Ability to Automate repetitive tasks - (Scripting, RPA, Power Automate, UiPath etc.).

• Ability to implement AI models in Problem Solving and reduce MTTR.

• Experience with relational databases, and/or NoSQL databases.

• Strong Experience in Development and Implementation of Monitoring Tools like Dynatrace, Splunk and ability to create Dashboards, Views and Alerts.

• Ability to identify and eliminate TOILs.

Product Delivery CI/CD & DevOps

• Experience with Virtualization / Containerization in a production environment (e.g. Kubernetes, etc.).

• Knowledge in DevOPS (CI/CD) and relevant tools (e.g. Jenkins).

• Knowledge of configuration management systems like Ansible, Chef or Puppet.

Observability

• Strong Problem-Solving Skills.

• Pattern Analysis and Correlation skillset.

• Strong Knowledge in Tools like Dynatrace, Splunk and ability to create Dashboards, Views and Alerts.

• Experience in Reliability and Performance Engineering and Tools.

Soft Skills

• Engineering Mindset with End to End view and provide solutions.

• Passion for problem solving with strong analytical capabilities.

• Strong and Assertive Communication.

• Good Leadership skills.

• To be more proactive than reactive.

• Passion for Continuous Improvement.

Platform Maturity & Continuous Improvement

• Banking / Payments Product Domain Knowledge.

• Experience in Fintech working in Fintech Companies with rich Domain Experience.

• Experience in middleware and ancillary technologies as per business need

• Experience with Virtualization / Containerization in a production environment (e.g. Nomad, Mesos, Kubernetes, etc.).

• Knowledge in OS, Network, Middleware, Database, SSL, Load Balancer.

• Experience in driving and implementing SRE Principals.

What we offer you:

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

NOTE:

1: This position is hybrid (3 days onsite) in our FIS Office locations in Milwaukee (WI) & Atlanta (GA).

2: Current of future Sponsorship is not available for this position.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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