Help Desk/Desktop Support Analyst

Job Description

Job Description

A large Texas based company oil company is searching for an IT Help Desk Technician to provide on-site first and second level technical support in Ponca City, Oklahoma. This position supports day-to-day technology needs by resolving user issues, preparing equipment, and ensuring reliable access to essential systems and tools. This role will handle hardware, software, printer, network, and account-access issues while delivering strong customer service to end users. This in-house role will provide outstanding benefits and growth opportunities!

Responsibilities:

• Provide first-level support for computers, laptops, mobile devices, printers, and basic network issues

• Troubleshoot hardware, software, Microsoft 365, login, and account-access problems

• Set up and deploy computers, peripherals, and mobile devices

• Manage help desk tickets and document support activity

• Assist with employee onboarding, including equipment setup and user access

• Escalate more complex issues to senior IT staff

Qualifications:

• 2 + years of help desk or desktop support experience

• Experience with Windows, Microsoft 365, printers, and account troubleshooting

• Familiarity with ticketing systems and basic IT support processes

• Strong communication, customer service, and problem-solving skills