Customer Support Specialist for CDS

Join Our Mission-Driven Team as a Customer Support Specialist Location: Texas (CDS in Texas) Position: Customer Support Specialist Salary Range: $33,280 – $37,440 annually Company: Consumer Directed Services in Texas (CDS) About Us At CDS in Texas, we empower individuals with disabilities to self-direct their care and live more independently. Our team is the heart of our mission—compassionate, dedicated, and committed to supporting the families we serve. What You’ll Do As a Customer Support Specialist, you’ll be the welcoming voice and guiding hand for individuals with disabilities and their caregivers. Your responsibilities will include: Answering and triaging inbound calls and emails with professionalism and empathy Providing in-person support to members visiting the office Assisting with employment verifications and general inquiries Maintaining accurate member data and updating demographics Disbursing documents to appropriate departments Supporting multiple departments with a variety of administrative tasks What You Bring High school diploma or GED 1+ year of call center experience (required) 1–2 years of experience in a healthcare setting (preferred) Bilingual in Spanish (highly preferred) Strong interpersonal, problem-solving, and multitasking skills Ability to type 35 WPM with 80% accuracy A positive, team-oriented attitude and a commitment to confidentiality Why Join CDS in Texas? Be part of a mission-driven organization that truly changes lives Work with a supportive and compassionate team Enjoy a dynamic and engaging work environment Make a difference in the lives of individuals and families across Texas Schedule: Monday – Friday 8am – 5pm #J-18808-Ljbffr Disability Services of the Southwest