UX Analyst

UX Analyst

Are you passionate about creating exceptional user experiences? Do you enjoy diving into processes and uncovering better, smarter ways of working? Looking for a collaborative team where your ideas are valued and innovation is encouraged? Then ARAG is the place for you! We're hiring a UX Analyst to join a Scrum team and help guide project discovery and design – bringing forward insights that will shape the future of ARAG.

Essential Duties and Responsibilities

• Maintain a deep understanding of assigned business function's audiences, processes, systems and tools to provide relevant internal and external user experience recommendations
• Identify user experience pain points and opportunities using techniques including, but not limited to stakeholder interviews, surveys, workflow/process analysis, competitive analysis, internal analytics, usability testing, etc.
• Create documentation to illustrate information architecture, user task flows, technical dependencies, etc.
• Synthesize user experience research and deliver recommendations to Product Owner, Stakeholders and Scrum Teams
• Utilize design system to create user experience mockups
• Along with Product Owner, serve as liaison between business and development teams to ensure high-level business and user requirements are translated into functional technical requirements and user stories
• Coordinate with business, marketing and legal teams to define content requirements
• Work with Product Owner and business to establish UX success metrics
• Act as evangelist of user experience best practices, iterative scope/development and data driven decisions to heighten ARAG's UX maturity
• Keep pulse on digital trends and technology and proactively bring opportunities to the organization for consideration
• Serve as a change agent to drive organizational transformation and innovation
• Serve as a cultural steward and positive role model by representing ARAG at Its Best
• Other duties as assigned

Qualifications

Knowledge

• Knowledge of qualitative and quantitative user experience research methodologies and technologies
• Understanding of user-centered design and usability testing practices
• Experience with UX design tools (i.e. Figma, Miro)
• Knowledge of agile development methodology and project management tools
• Understanding of internal and external digital asset capabilities and data structures
• Familiarity digital design principals, performance guidelines, accessibility standards and analytics

Skills

• Ability to dive deep, uncover insights, and clearly communicate the "why" behind decisions
• Ability to think beyond "what is" and ask "what could be?"
• Ability to take initiative and advocate for purposeful change and constant improvement that sets ARAG apart from the rest
• Ability to define and deliver MVP solutions, embracing iteration over perfection
• Problem-solving and analytical skills to gather and analyze data, identify and interpret trends, create solutions to solve complex challenges and make data driven decisions
• Interpersonal skills to collaborate, educate and gain buy-in across multiple functions and levels of the organization
• Highly organized with ability to effectively self-manage workload, prioritizing based on highest impact work
• Ability to troubleshoot and resolve issues at both a strategic and tactical level
• Ability to effectively operate and remain positive in a fast-paced, ever-changing environment
• Strong written and verbal communication skills with ability to clearly articulate and present complex concepts to varying audiences
• Willingness to maintain a "fail fast, move forward" mindset

Education

• Four-year college degree in Graphic Design, Marketing, Business, Computer Science, Human Computer Interaction, Psychology or related field from an accredited college or university or equivalent experience

Experience

• 5+ years of experience in user experience analysis, design or strategy, business analysis, consumer research, marketing or related field.

Certifications, Licenses, Associations, etc.

• None required

Physical

• Some travel required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.