Quality Assurance Specialist
ICF Olson
ICF Olson seeks a Bilingual Quality Assurance Specialist to monitor interview staff, verify CATI entry accuracy, and provide feedback on performance measures such as reading verbatim, rapport, and professional phone manner. You will support QA for programs under performance-based contracts and collaborate with project teams.
The role requires coordinating live monitoring and coaching sessions, urgent action when needed, and conducting trainings and client sessions as requested.
#J-18808-LjbffrVacancy posted 13 hours ago
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