Field Service Engineer II (New York City Metro/North Jersey/Central New Jersey)

Job Description

Job Description

Cenero is actively seeking a Field Service Engineer II (Audio-Visual) to cover the New York City Metro area. 

OPPORTUNITY SUMMARY

The Field Service Engineer II is responsible for diagnosing and repairing various types of audiovisual, videoconferencing and IT related systems.   Thinking independently and working within the specified guidelines with minimal supervision, the FSE will effectively interact with employees, customers, and colleagues, demonstrating the ability to successfully handle multiple tasks and projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide technical support of audiovisual, videoconferencing, and IT systems
• Diagnose audiovisual, videoconferencing, and IT related system problems
• Resolve system auto-generated Service Tickets
• Repair audiovisual, videoconferencing, and IT related systems, including re-terminating various cables
• Travel to up to 2 client sites per day, 8am-12pm & 1pm-5pm
• Provide remote end-user and concierge AV & IT system support
• Configure and program equipment for a various applications
• Interface with manufacturers to identify and resolve issues
• Make recommendations as to whether it is better to repair or replace a defective product
• Effectively communicate and document activities such as keeping records up to date and entering accurate time sheet information
• Deliver technical training and guidance to clients as well as Cenero personnel
• Provide professional customer service including rapidly building technical credibility with clients via superior knowledge and service
• Professionally represent Cenero with Senior-level clients showing empathy, patience, and competence
• Clearly communicate complex technical concepts to peers, clients, and management
• Respond to notifications in a timely manner
• Maintain a positive work attitude, strong work ethic, and embrace a team centric environment

QUALIFICATIONS

• Bachelor's degree (B. S.) from a four-year college or university in an appropriate field or equivalent on-the-job experience
• At least 5-7 years of related AV experience; or equivalent combination of education and experience
• Knowledge of various types of audiovisual and related systems including switchers, projectors, Blu-ray players, displays, digital signage, microphones, speakers, etc.
• General knowledge of TCP/IP networking, switches, routers, firewalls and AV over IP
• General knowledge of computers (Windows based) and office software
• Strong attention to detail and organizational skills are required
• Must be a self-starter with the ability to work independently or part of a team
• Strong time management, prioritization and both analytical and diagnostic skills are required
• Must possess exceptional written, oral and interpersonal communication skills
• Valid Driver's License with minimum of 3 years clean driving record
• Audiovisual installation and venue/event management experience is preferred
• Applicable manufacturer trainings and certifications are preferred

  CERTIFICATES, LICENSES, REGISTRATIONS  

• CTS General Certification
• Biamp Tesira Certification
• QSC Level 1 Certification
• Crestron Core Track Certified
• Crestron Tech Track Certified
• Dante Level 1 Certification
• Experienced with Crestron Flex and Digital Signage
• Other applicable industry certifications and training as required. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HEALTH BENEFITS AND PERKS

• Industry-leading healthcare coverage begins on your first day of employment. Includes medical, dental, vision, and prescription
• Savings and 401K Investments with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCA)
• 100% Company paid Life insurance
• 100% Company paid Short-Term Disability
• Optional Long-Term Disability
• Paid Time Off awarded at hire
• On-site gym, weight room, locker room
• Giving Programs
• Employee Tuition Reimbursement
• Opportunities to network and connect
• Lucrative Employee Referral program
• Delicious Free coffee
• Warm Philly soft pretzels every Wednesday in Malvern

COMPENSATION TRANSPARENCY  

The total on-target earnings could range around $69,500 to $95,750.   The actual amount to be offered to the successful candidate will be within that range. Individual pay is determined by different factors, including work experience, geographic location, job-related skills, education level, position specific technical certifications, and additional trainings completed. All Cenero health and wellness benefits will begin on Day 1 of employment. 

COMPANY INFORMATION  

Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun! 

Since 1999, Cenero has offered a range of Audio-Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions.  Our corporate revenue growth has averaged 30% year over year for the past 6 years. We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth.  We have a new headquarters building in Malvern, PA, plus 4 other U.S. offices. (New York, Baltimore/Washington DC, Charlotte, and Dallas)    

Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces.  The suite includes:   

• Proactive Managed Services identify and solve issues before meetings even start
• UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional
• Reactive Managed Services provide immediate assistance for all tech issues
• An Analytics Dashboard provides detailed data for more informed business planning
• AV Staffing Services provide on-site support of complex AV technology

At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine’s List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options.  You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match.  You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually.  All of your benefits begin on Day One of employment. 

Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  HLH.  This job description describes responsibilities and activities which may change at any time with or without notice. Direct candidates only.  No-Fee Disclaimer.  Note to all employment Agencies. This position is not open to third party employment Agencies.  Any unsolicited Agency resumes or candidate summaries which are presented to any Cenero employee without having a current contract between that Agency and the Cenero Talent Acquisition organization will become the property of Cenero, and no Agency fee will be paid.