Student Accounts & Collections Assistant

Location

Name of Facility

: Omaha Catholic School Consortium - Central Office Address 4501 S 41st St Omaha, Nebraska 68107 Submitted By

Name

: Olga Casillas Email

: View email address on click.appcast.io Description

Department:

Central Office / Finance Department Reports to:

Student Account Manager Principal Duties and Responsibilities

The Student Account & Collections Assistant plays a key role in supporting student account management and tuition collection efforts for the Omaha Catholic School Consortium. This position serves as a primary point of contact for families regarding tuition, fees, scholarships, discounts, payment plans, and account balances. The role works closely with FACTS customer service and school administrators to ensure accurate application of tuition charges, financial assistance, and payments. In addition, the position is responsible for monitoring and managing outstanding tuition and fee balances, communicating with families regarding delinquent accounts, establishing payment arrangements, and supporting collection efforts in a professional and compassionate manner. The Student Accounts & Collections Assistant maintains accurate financial records, provides exceptional customer service, and helps ensure consistent application of tuition, financial assistance, and collection policies across the Consortium while supporting its mission and values. Requirements

Knowledge, Skills, and Abilities Qualifications Knowledge, Skills, and Abilities • Strong customer service orientation with the ability to handle sensitive financial matters with professionalism, discretion, and compassion. • Knowledge of account collection practices preferred. • Proficient in Microsoft Office (Word, Excel, Outlook). • Ability to learn and effectively utilize FACTS and other financial software systems. • Excellent verbal and written communication skills. • Strong organizational, analytical, and problem-solving abilities. • Detail-oriented with the ability to manage multiple priorities and deadlines. • Culturally sensitive and able to effectively communicate with individuals from diverse backgrounds. • Bilingual in English and Spanish required, with the ability to effectively communicate verbally and in writing with families. Education and Experience Education and Experience • Associate’s degree in Business Administration, Accounting, Finance, or a related field preferred. • Minimum of two (2) years of experience in customer service, collections, financial administration, or clerical support. • Experience in an educational, nonprofit, or faith-based organization is preferred.