Pest Control Customer Service Representative

Job Description

Job Description

Rowland Pest Management is currently hiring for a full-time Pest Control Customer Service Representative to join our busy office team in the New Smyrna, FL area. This customer service/office position earns a competitive wage of $16.00 per hour + commission .

In addition to competitive pay and our positive culture , we offer our Pest Control Customer Service Representative the following benefits:

• 401k with a 5% match
• Paid time off (PTO)
• Paid training

Additionally, we are proud of our upbeat work environment, fun co-workers, and incredibly supportive management . Don't let us forget we provide free coffee and snacks to keep you fueled!

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application . We hope to meet you soon!

DAY-TO-DAY

As a Customer Service Representative (CSR) for us, you get to provide superb customer service to our clients and help keep our pest control office running smoothly. Your primary responsibilities include managing a high volume of calls, texts, emails, voicemails, and web requests while maintaining a high level of knowledge of our services to help meet the individual needs of our customers. Your positive, friendly disposition comes through in all your interactions as you respond to customer questions, proactively resolve problems, and seek to turn every dissatisfied customer into a happy one. You are introspective, and work to identify new business practices or suggest modifications to existing practices that could reduce the risk of customer cancellation. Additionally, you keep open lines of communication with management to ensure we are fulfilling our customers' expectations through exceptional service and care. At the end of the day, you are proud of the role you play on our team and enjoy seeing your hard work pay off in customers who are fully satisfied with our products and services.

ABOUT ROWLAND PEST MANAGEMENT

We're a local family-operated company that proudly serves New Smyrna and beyond. We take pride in our ability to solve any pest problem, no matter how big or small, and we do so while using the safest products and techniques available. We offer both residential and commercial pest control, as well as rodent control, mosquito abatement, and the removal of bees, fleas, and wildlife. With over 30 years of combined staff experience, we are so confident that we can provide our clients with the best possible service that we offer a 100% satisfaction guarantee.

We enjoy a reputation for excellent customer service thanks to our amazing staff. As a small company, we are able to offer them the individual attention they deserve for the hard work they put in. We care about our employees and want to help them reach their personal goals . To that end, we offer paid training and a supportive team environment so that everyone can succeed together .

OUR IDEAL PEST CONTROL CUSTOMER SERVICE REPRESENTATIVE

• Customer service driven - Eager to help customers find
• Respectful - Treats others with kindness and dignity
• Reliable - Shows up to work on time and prepared
• Strong attention to detail - Completes tasks with a strong sense of thoroughness and accuracy
• Takes pride in their work - Has a high standard of quality of work

If this sounds like you, keep reading!

REQUIREMENTS FOR A PEST CONTROL CUSTOMER SERVICE REPRESENTATIVE

• 5+ years of verified customer service experience in a call center or similar fast-paced environment
• Experienced in a general office, customer service, or sales role
• Strong verbal and written communication skills
• Above average telephone skills and etiquette

An understanding of pest control, rodent control, or termite control is a plus. Additionally, knowledge of PestRoutes and CallRail software is a plus. Finally, an understanding of service agreements, price points when negotiating, and familiarity with routing/scheduling software is a plus.

If you meet the above requirements, we need you. Apply today to join our office team as a Customer Service Representative!

Location: 32168