Senior Stewarding Supervisor - Guest Experience Lead

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: Job Description:

POSITION SUMMARY:

Under the supervision of the Manager - Stewarding, the incumbent in this position is responsible for smooth and efficient housekeeping operations and top-quality guest service.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Prepares work schedules and conducts employee evaluations. Assists in hiring and establishing training programs for public space personnel. Recommends adjustments to public space policies to more effectively service the guest. Resolves non-routine departmental problem situations and performs specials projects as assigned. Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems. Must possess proven leadership ability necessary to provide guidance to subordinate personnel. Must possess the general financial knowledge necessary to maintain adherence to detailed operating budgets and analyze vendor billing receipts. Must possess a high degree of interpersonal skills necessary to resolve potential guest problem situations and ensure total customer satisfaction. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. Other duties as assigned.

NON-ESSENTIAL JOB FUNCTIONS

Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through an Associate’s Degree or additional equivalent experience. One to three years of supervising housekeeping staff or related experience required. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): Must successfully pass background check. Must successfully pass drug screening. Must be at least twenty-one (21) years of age.

KNOWLEDGE OF:

Regulatory requirements. Supervisory/management duties. Leadership skills.

ABILITY TO:

Be flexible to work varying shifts and time schedules as needed. Communicate effectively with all levels of employees and guests. Review and comprehend all necessary documentation. Ability to use a typewriter, 10-key, computer, etc Ability to review reports and observe activities subordinates. Present ideas and information in a clear manner. Perform well under pressure. The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes. #J-18808-Ljbffr Dormont Manufacturing Co