House Manager

House Manager

The House Manager provides leadership and direction for Direct Support Professionals (DSPs) and ensures the overall quality of care for all individuals receiving services. The House Manager supervises and coordinates the activities of the team, managing operations and staffing of assigned homes, and gets to know members personally while assisting in implementation of person-centered plans, goals, and objectives. Manages home operations and member care in accordance with agency, state and federal regulations. Maintain the physical facility to ensure the safety and comfort of residents.

Responsibilities include:

• Provide information and documentation necessary for the completion of each member's Service Implementation Plan to Member Services Coordinator.
• Ensure that resident's rights are consistently upheld and that all members are treated with dignity and respect.
• As appropriate, monitor and advocate for changes in individual treatment plans that would be in the best interest of individual members.
• Create schedules which allow for individualized, meaningful and personally satisfying activities and community engagement opportunities.
• Facilitate member meetings and complete all necessary reports in accordance with State regulations.
• Maintain effective communication with members, families, guardians, case managers and healthcare providers.
• Coordinate members' medical/psychiatric care through consulting professionals, coordinating appointments, utilizing Med MD and nursing support and ensuring follow through on recommendations.
• Ensure members' dietary needs and preferences are met and consult with Nurse Consultant or dietitian when necessary.
• Accurately manage member and home financial accounts per agency policy and complete all forms required by accounting.
• Provide on-call emergency coverage as scheduled or needed.
• Oversee the day-to-day operations of the home, including authorized staffing hours and operating the programs within the set budget (food, staffing/OT, transportation).
• Balance direct care responsibilities with administrative, supervisory, compliance, and operational duties to ensure quality services and effective program management.
• Notify the appropriate personnel (Residential Director, Maintenance) when changes to the physical site are needed-repairs, accessibility, and licensing issues to be addressed.
• Review and Approve staff documentation of services delivered daily. Hold staff accountable to complete required documentation by the end of each shift.
• Complete daily billing reviews, correct documentation and billing discrepancies, and ensure services are accurately reflected prior to weekly billing approval.
• Ensure homes are scheduled to meet minimum billing thresholds or other staffing levels as set by residential administration and notify the Residential Director if minimum staffing effort is not being met.
• Monitor all electronic documentation and records to ensure it reflects the quality of care, medical services/supports and it meets all regulatory standards.
• Review, provide feedback and approve Incident Reports and Reportable Events daily.
• Interview, hire, train/develop and schedule competent staff to provide coverage in the programs, keeping staffing hours within billing targets.
• Monitor staff orientation and training needs, and document to ensure that all staff receive appropriate trainings as they are due.
• Effectively manage and develop staff through regularly scheduled and documented feedback.
• Monitor emails and phone calls throughout the workday and respond immediately to urgent matters and all other correspondence within 24-48 hours.
• Conduct performance evaluations of support staff at regular intervals and maintain organized and up-to-date personnel files within the home and electronically within the Waypoint system(s).
• Observe staff performance on all shifts and provide regular support and feedback.
• Monitor vehicle maintenance and ensure all required inspections and service are completed.
• Monitor supply inventories and ensure that home has necessary supplies in stock.
• All other duties as assigned