Settlement Officer II

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Accountable for managing and settling the terminating trusts requiring technical expertise and knowledge. Assigns tasks to the Settlement Assistants, monitors progress and approves completed work. Assists senior officers in coaching, developing, and mentoring assistants within Settlement team. Responsible for coordinating information and activities with external business partners (Attorneys, CPAs, and Fiduciary Accountants), and internal support partners (Tax, Compliance, SAM, ART), to ensure accurate, timely and efficient administration, and to manage business risk. Maintains high quality communications with beneficiaries, with focus on client satisfaction and asset retention. Non-licensed associate.

Responsibilities:

* The Settlement Officer is accountable for independently facilitating, managing, and settling trust terminations that require expertise and knowledge of fiduciary rules and regulations in a fast-paced, high-volume environment.

* The Settlement Officer Assigns tasks to Specialized Fiduciary Administrators, monitors progress and approves completed work. Responsible for coaching, developing, and mentoring administrators and junior level officers within the Trust Settlement team.

* Works closely while simultaneously building and maintaining relationships with internal business partners including but not limited to: Client Team, Office of the Chief Fiduciary, Administrative Resource Team (ART), Audit, Compliance, Fiduciary Tax Services, Specialty Asset Management (SAM), Trust Operations, Fiduciary Tax Services (Tax), Portfolio Managers, etc., as well as external parties (Attorneys, CPAs, and Fiduciary Accountants).

* Monitors the settlement process and task completion to ensure accurate, timely and efficient administration, and to proactively manage business risk.

* Maintains high quality communications with beneficiaries and internal partners, with a primary focus on timely execution and client satisfaction.

* Ability to proactively identify and resolve issues.

* Acts as a technical resource to colleagues within and outside of Trust Settlement team.

* May be called upon to handle tasks delegated by Trust Settlement Manager or Director.

Qualifications:

* BS/BA degree or equivalent experience; JD preferred

* Professional designation in Paralegal studies and prior Trust, Estate, and/or Tax experience preferred

* Strong communication and organizational skills

* Ability to work in a fast-paced environment where multi-tasking and prioritization is a necessity

* Works well as an individual contributor and member of a team

* Proficient use of Microsoft Office

* Ability to learn and apply new technology and systems

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Skills:

• Account Management
• Customer and Client Focus
• Oral Communications
• Risk Management
• Written Communications
• Collaboration
• Decision Making
• Issue Management
• Prioritization
• Problem Solving
• Active Listening
• Attention to Detail
• Client Management
• Process Simplification
• Referral Identification

Shift:

1st shift (United States of America)

Hours Per Week: 

40