Business Support Analyst II

Business Support Analyst II

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?

• Fun work environment with a variety of work
• Being part of a team
• Career growth
• Ability to highlight your skills
• Feel valued
• Great benefits, pay and culture

Summary:

This position will primarily assist in the various initiatives for Loan Administration and provide autonomous decision making for the Loan Admin functions, including managing updates for publishing, project tracking, policy and procedure creation, process mapping, pre and post board audits, and any other projects as assigned by management.

Relies on extensive experience and judgment to plan and accomplish goals. Drives and implements operational process improvements as well as ensuring adherence to operational policies and procedures. A flexible schedule will be essential, which may include early morning, evening, or weekend work.

Essential Duties and Functions: include the following. Other duties may be assigned.

• Data Entry into the Loss Draft Module
• Register Imaged Checks into the Loss Draft Module
• Provide Imaged Check Copies to the Loss Draft Staff
• Document Indexing
• Hold Drawer Research
• Act as back up for Disbursement Report Generation
• Act as back up for Deposit Report Generation
• Perform client servicing system deposits when needed
• Adhere to a set schedule.
• Other duties as assigned.

Competencies:

• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.
• Computer Skills – Skilled with computers, takes advantage of new technology, learns new tools quickly, uses technology to enhance job performance.
• Dependability – Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
• Initiative – Acts, seeks new opportunities, strives to see projects to completion.
• Organization Skills – Information organized and accessible, maintains efficient workspace, and manages time well.
• Communication – Communicates well (written and verbal), delivers presentations, has good listening skills.
• Decision Making – Able to reach decisions, takes thoughtful approach when considering options, seeks input from others, makes difficult decisions.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required:

• High School Diploma/GED required
• Intermediate to advanced data manipulation skills in Microsoft Excel is a must.
• Experience in technical writing and process mapping.
• Ability to analyze and document operational processes.
• Ability to work independently and efficiently manage multiple tasks simultaneously in a fast-paced environment.
• Must be detail oriented with strong organizational, analytical and trouble shooting skills.
• Strong presentation skills.
• Proficient with MS Office Suite
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• 1 – 3 years' experience in a similar position
• Ability to use discretion, exercise good judgment and resourcefulness.

Preferred:

• Associates degree or college equivalent, technical or business related is preferred.
• 3 to 5 years of mortgage servicing experience preferred.

Physical Requirements Necessary on a Regular Basis:

• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day
• Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day
• Vision sufficient for use of a computer monitor.
• Sedentary position. Ability to sit at a desk 7-8 hours per day.
• Workers are not substantially exposed to adverse environmental conditions.
• Lifting and/or carrying (<10 lbs.)
• Manipulate small and/or large bulky objects
• Standing, reaching, kneeling, stooping, bending, pushing and pulling may be required.

Pay Ranges:

Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.

This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

EEO Statement: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".