Inventory & E-commerce Operations Coordinator

Inventory & E-commerce Operations Coordinator

The Inventory & E-commerce Operations Coordinator ensures accurate and timely execution of daily small parcel orders across eCommerce platforms. This role manages production waves, inventory counts, and shipping documentation within the ERP/WMS, while resolving order issues and supporting cross-functional teams. The Coordinator is accountable for meeting fulfillment KPIs, maintaining organized work areas, and contributing to continuous improvement and safety initiatives.

POSITION DETAILS

• Shift Times: 7am to 3:30pm, with flexibility needed during peak season volume.
• Pay Schedule: Weekly

HERE'S WHAT YOU'LL DO

• Demonstrate the Core Values of Comfort Research in daily actions, execution of tasks, and interactions with others.
• Oversee all e-commerce demand and ensure daily execution of small parcel orders across platforms.
• Monitor and optimize production waves, work orders, and shipping documentation using designated ERP system.
• Proactively identify and resolve order issues, implementing in-process corrections and collaborating with Ecommerce SME, IT, Customer Service, and Production teams.
• Track and exceed KPIs for order accuracy, on-time shipments, and inventory performance; investigate delays and reroute orders as needed.
• Manage daily inventory cycle counts, analyze discrepancies, and recommend corrective actions to improve accuracy and reduce scrap.
• Maintain organized pick areas and support 5S audits in warehouse and production zones.
• Ensure timely receipt and processing of packing slips and invoices; support Finance with invoice matching and scrap reporting.
• Collaborate with cross-functional teams to optimize workload, capacity, and inventory levels for e-commerce and dropship fulfillment.
• Participate in continuous improvement initiatives and cross-functional problem-solving.
• Maintain a safe and orderly work environment and enforce adherence to safety policies.
• Maintain a forklift driver certification
• Have fun!
• Other duties as assigned by leadership.

OUR AWESOME BENEFITS

Here at Comfort Research, we believe that the health and well-being of our Ambassadors and their families is critical to their success in the workplace. Comfort Research offers a generous benefits program that includes:

• Generous Paid Time Off (PTO) plan that begins accruing upon hire for eligible Ambassadors
• Culture Awards program with opportunities to win cash prizes or extra PTO in addition to company-wide recognition
• Several paid holidays throughout the year
• Employee Assistance Program
• Growing family bonus & extra PTO for new parents
• Referral Bonus program
• 401(k) program with a generous company match
• A variety of health insurance plans to choose from with company contributions to premiums
• Dental, vision, and other ancillary insurance coverages available
• Company-paid Short-Term Disability coverage
• Company-paid Life Insurance policy
• Free product allowances & product discounts

WHO WE ARE

Comfort Research is leading the furniture industry in innovative and affordable design and manufacturing. We've listened to the growing demand for quality, modern, leading-edge furniture and have responded with a bang! Today, you can find our products at all your favorite retailers, like Walmart, Meijer, Bed, Bath & Beyond, and Amazon (to name a few). But that's just the beginning. We're on our way to realizing our dream of becoming the "Best Known Brand in Furniture" and we're pretty excited about it.

As we've grown, we've continued to be recognized as a Great Place to Workand we've remained committed to building a positive culture and creating dynamic, fun atmosphere. We believe in hard work and we live by our core values of: Finding A Better Way, Doing the Right Thing, and Expecting the Best from Each Other and Ourselves. At Comfort Research, the pace is fast, the work is anything but boring, and the result is always more Comfort for All.

Requirements

• High School Diploma or GED required.
• 3+ years of experience in a manufacturing or warehouse environment, with exposure to e-commerce operations.
• Experience with Warehouse Management Systems (WMS), preferably ASCTrac.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced setting.
• Proficiency in Microsoft Office, especially Excel, Word, Outlook, and Teams.
• Effective communication and problem-solving skills across teams and departments.
• Familiarity with inventory tools and order management systems.
• Basic math skills and the ability to follow standardized work procedures.
• Comfortable with repetitive tasks and physical demands, including lifting up to 50 lbs.