Director, Campaign Operations

OUR COMMUNITY Greater Twin Cities United Way unites community partners to meet urgent needs and make lasting change in the areas of housing, food, education and economic opportunity. Together, we mobilize communities to action so all can thrive. Your Role in Participating: Director, Campaign Operations Your Department: Advancement Your Reporting Manager: Associate Vice President, Advancement OUR MISSION AND VALUES Mission: We unite changemakers, advocate for social good and develop solutions to address the challenges no one can solve alone. Values: Driven by equity Committed to building relationships rooted in trust Passionately providing a sense of belonging by leading inclusively Collaborating to achieve sustainable impact Listening, engaging and holding ourselves accountable PRIMARY PURPOSE OF YOUR ROLE The Director, Campaign Operations, partners closely with Advancement leadership and fundraising teams to ensure Greater Twin Cities United Way’s employee giving campaign strategy and operations effectively support the organization’s annual fundraising goals. This role leads the strategy, execution, and continuous improvement of employee giving campaigns, delivering resources and support to institutions (businesses, government entities, and nonprofits) that run fundraising campaigns as part of broader engagement strategies. Through leading a team of full‑time and temporary staff who support fundraisers and working in collaboration with the individual and corporate partnerships fundraising teams, the Director, Campaign develops and advances integrated, cohesive campaign fundraising strategies designed to maximize donor engagement and revenue opportunities. ROLE ACCOUNTABILITIES Strategic Development and Revenue Generation (35%) Partner with Advancement fundraising leadership to set and lead the strategic direction of employee giving campaigns, identifying and advancing fundraising and engagement opportunities that drive: Revenue generation within companies through employee giving campaigns Employee engagement and giving through campaign digital tools, special event fundraising and online giving platforms Strong partnerships with external stakeholders through mutual benefit outcomes that bring value and ROI to both external partners and the organization Direct processes, systems, and resources for United Way’s employee giving campaign (40%) Lead a team that collaborates with Corporate Partnerships to understand partners’ fundraising goals and engagement needs, with the ability to develop and deliver compelling digital fundraising solutions that align with objectives, demonstrate value, and strengthen trust in United Way. Resource the fundraising solutions we provide companies, including partnering with other teams across the organization to provide an exceptional experience for our donors. Champion a unified employee giving campaign approach through consistent communication and cross‑functional coordination Oversee preparation for the annual campaign by ensuring fundraisers have the tools and resources needed to support employee giving campaigns, including planning meetings, materials, speakers, debriefs, and revenue collection. Manage the annual campaign seasonal staffing program: In partnership with United Way staff, develop and execute training for Campaign Representatives and Impact Speakers Hire and onboard seasonal staff in coordination with Human Resources and staffing agency Support fundraisers in deploying seasonal staff effectively Ensure timely collection of employee giving campaign donations by: Partnering with the Data Analyst to manage collection processes and meet fundraising deadlines Monitoring campaign projections in CRM Track overall company campaign progress and status of funds collected and remitted. Drive continuous process improvement by seeking opportunities for increased efficiency and/or improved quality. People leadership and staff development (25%) Translate employee giving campaign strategy and vision into clear, actionable goals, ensuring the team understands how their work supports and influences Advancement fundraising initiatives and priorities. Build and lead a highly accountable team, fostering strong collaboration and communication through clearly defined roles and responsibilities. Lead a prepared, solution‑oriented team that thrives in ambiguity and adapts effectively to internal and external changes and challenges with a proactive, problem‑solving mindset COMPETENCIES THAT SUPPORT YOUR WORK Donor and Stakeholder Focus: Building strong relationships and delivering customer‑centric solutions. Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions. Tech Savvy: Anticipating and adopting innovations in business‑building digital and technology applications. Manages Complexity: Making sense of complex, high‑quantity, and sometimes contradictory information to effectively solve problems. Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. Results Resourcefulness: Securing and deploying resources effectively and efficiently. Directs Work: Providing direction, delegating, and removing obstacles to get work done. Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Ensures Accountability: Holding self and others accountable to meet commitments. People Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Interpersonal Savvy: Relating openly and comfortably with diverse groups of people. Builds Effective Teams: Building strong‑identity teams that apply their diverse skills and perspectives to achieve common goals. Communicates Effectively: Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences. Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action. Self Demonstrates Self‑Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Self‑Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels. Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear. Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. POSITION REQUIREMENTS Bachelor’s degree and five-plus years’ related experience in fundraising and working with donors, business administration or related combination experience required. Two-plus years of experience as a people manager with ability to delegate and direct work effectively and efficiently. Knowledge and experience managing a nontangible product and the related outcomes that align with an organization’s mission (execution of a fundraising campaign). Experience in meeting individually with external customers, donors preferred. Ability to balance multiple and competing priorities in a fast‑paced, deadline driven environment. Ability to synthesize complex information and communicate strategic insights and direction effectively to a variety of audiences. Strong written and verbal communication skills, public speaking experience required. Proficient and applied use of Microsoft Word, Excel, PowerPoint and Outlook, and accurate data entry experience required. Experience with problem solving and idea generation that creates opportunities for your customer to be successful. Comfortable leading through ambiguity with ability to empower the team to act and learn in uncertain and challenging situations. Ability to work with and build trust and relationships with numerous internal and external stakeholders. Analytical skills and ability to identify process opportunities and gaps and provide recommendations for continuous improvement. Exceptional attention to detail and ability to learn financial processes to ensure donations are processed accurately in accordance with donor wishes. Proactive self‑starter; proven ability taking initiative. Ability to travel within the nine‑county metro area for client meetings. #J-18808-Ljbffr