Patient Services Representative Associate

Job Summary Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, and answering navigation questions. Consistently create an exceptional experience with each contact via inbound and outbound calls, online chat, email, etc., adhering to established procedures and quality guidelines in support of patient access services and corporate values. Shift and Status Part‑time, variable days and weekends. Essential Functions Serves as a concierge—greets and communicates with patients or visitors. Performs clerical functions, including answering practice phone calls, scheduling patient appointments using a decision tree where applicable, ordering supplies, generating patient letters, processing/sorting mail and supply deliveries, and processing registration reports. Identifies and reminds patients of health maintenance gaps. Documents patient phone calls in EHR for call routing/resolution. Performs patient registration and check‑in, confirms patient demographic and insurance information; assists patients with self‑registration and arrival. Performs patient check‑out: schedules follow‑up appointments or confirms future appointments. Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/EHR scanning. Actively participates in safety initiatives and risk‑mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. Performs other duties as assigned. Qualifications High School Diploma or equivalent. Preferred Qualifications 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or related fields. Benefits Comprehensive benefits package to meet financial, health, and work/life balance goals. On‑demand pay program powered by Payactiv. Discounts directory with deals on restaurants, phone plans, spas, and more. Optional identity theft protection, home and auto insurance. Traditional and Roth retirement options with service contribution and match savings. Eligibility for benefits is determined by employment type and status. Primary Location  – Big Rapids Hospital, 605 Oak St, Big Rapids, CH West. Employment Type  – Part‑time. Weekly Scheduled Hours  – 4 hours. Hours of Work  – Variable. Days Worked  – Monday to Friday, with variable weekends. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and compliance with the required vaccine schedule if in an on‑site or hybrid workplace. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. We invite those who share our commitment to equity to join our team. #J-18808-Ljbffr Corewell Health