Resource Navigator WFD

Job Description

Job Description

Resource Navigator | Muskegon, MI| Seasonal Full Time

Make a real impact—help someone build independence while building a career, you’re proud of.

At Hope Network , over 2,800 compassionate professionals serve individuals across 125+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose: transforming lives.

▶️Watch how we create comebacks.

Why Join Our Team?

We’re proud to offer a robust and meaningful benefits package to support your career growth and overall well-being:

• Medical, Vision, & Dental Care
• 403(b) Retirement Plan
• Paid Time Off
• Educational Reimbursement
• Career-Pathing
• Paid Training
• Employee Referral Bonus

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What You’ll Do

• Conduct referral eligibility screenings, intakes, orientations, and required assessments.
• Maintain accurate and timely participant records, including case notes, progress reports, and data entry.
• Facilitate training classes and group sessions (e.g., Cognitive Self Change, employability skills, parent support, and community workshops).
• Provide guidance, advocacy, and referrals to connect participants with community resources such as healthcare, housing, food, education, and employment opportunities.
• Monitor participant progress throughout all phases of programming, from intake through successful employment.
• Serve as a case manager/employment specialist for justice-involved adults in the Kent County Jail and/or Kent County Probation Office.
• Obtain and maintain clearance to access the Kent County Juvenile Detention Center.

Work Schedule

Standard schedule: Monday–Friday, 8:30 a.m.–5:00 p.m.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree in Human Services or a related field preferred.
• 2+ years of experience in human services, workforce development, or a related field, with preference for experience supporting justice-involved or socioeconomically disadvantaged individuals.
• Strong knowledge of employment practices, community resources, and social service systems, with proven ability in caseload management, data collection, report writing, and assisting clients with employment barriers.
• Valid driver’s license with an acceptable driving record per Hope Network policy.

Our Commitment to Inclusion

Our strength lies in our diversity —empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.