Patient Registration Representative

Job Title: Registration Specialist

Responsible for the registration of all patients' accessing services with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, and point of service collection, while maintaining confidentiality, professionalism, and ethics continuously.

Job Responsibilities:

• May visit patient rooms to gather needed insurance and financial information.
• Confirms eligibility and verifies insurance benefits.
• Ensures all necessary demographic and billing information is obtained for patients and entered in the computer system timely and accurately.
• Responsible for obtaining and documenting required pre-certification for outpatient testing obtained by the physician's office.
• May schedule appointment times using computerized scheduling programs.
• Explains financial responsibilities for services received, payment options, and collection procedures to patients and/or parties responsible for payment.
• Counsels patients regarding insurance benefits and recommends alternative sources of payment and/or financial assistance when appropriate.
• Accepts payments and co-pays.
• May move patients to and from the department by escorting, using stretchers, and wheelchairs.
• Communicates effectively with insurance companies, external agencies, patients, physicians and team members.
• Verifies insurance coverage presented by the patients.
• Communicates with referring facilities regarding patient transfers and in conjunction with nursing, coordinates hospital wide bed control functions to provide the optimum placement of patients.
• May perform bed control duties including reviewing unit census in coordination with Environmental Services Supervisor and House Supervisor to determine patient placement (includes "Do Not Announce" patients), monitoring assigned bed tab to place rooms within designated time frame, and maintaining bed control log with assignment and placement issues.
• Takes reservations from physicians and their office staff and maintains a log of scheduled and unscheduled patients requiring bed placement.
• Answers internal and external calls; takes requests for patient information, dispersing the information with accountability to all regulatory entities and according to the facility's policies and procedures, scheduling outpatient appointments and testing accordingly.
• May serve as a lead registrar on shift or super user of a particular admitting area.
• May serve as a mentor for new team members.
• May assist with special projects and serve as a lead for committees within the department focused on process improvement and accountability.
• May provide problem solving and troubleshoot on system errors and reports issues and/or routes to System Administrators.

Skills and Attributes:

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Excellent interpersonal, organizational, and problem solving skills.
• Requires in-depth skills and knowledge of the specialized concepts, practices, and procedures in the area of specialization.
• Utilizes in-depth knowledge of the specialization as well as business needs to recommend appropriate action.

Position Requirements:

• A minimum of 2 years' relevant experience required.
• High school diploma, General Equivalency Diploma (GED) or higher preferred

Organizational Responsibilities:

• Supports Owensboro Health's Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Standard ADA Settings:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: (Office Environment)

Standing: Occasionally

Walking: Occasionally

Sitting: Frequently

Lifting 0-25 lbs.: Rarely

Lifting 25-75 lbs.: Rarely

Lifting over 75 lbs.: Rarely

Carrying 0-25 lbs.: Rarely

Carrying 25-75 lbs.: Rarely

Carrying over 75 lbs.: Rarely

Pushing/Pulling 0-25 lbs.: Frequently

Pushing/Pulling 25-75 lbs.: Rarely

Pushing/Pulling over 75 lbs.: Rarely

Climbing: Rarely

Bending/Stooping: Rarely

Kneeling: Rarely

Crouching/Crawling: Rarely

Reaching: Occasionally

Talking: Frequently

Hearing: Frequently

Repetitive Foot/Leg Movements: Rarely

Repetitive Hand/Arm Movements: Frequently

Keyboard Data Entry: Frequently

Running: Rarely

Vision: Depth Perception: Frequently

Vision: Distinguish Color: Frequently

Vision: Seeing Far: Frequently

Vision: Seeing Near: Frequently

Hazardous Drug Risk Exposure:

Risk Level: Low-Risk

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.