Infusion Coordinator

Infusion Coordinator

The Infusion Coordinator exists to ensure our members with infusion needs feel fully supported, guided, and confident throughout their care journey.

In this role, you will:

• Serve as the dedicated advocate for members navigating infusion services
• Coordinate care across by locating applicable patient assistance programs, charity care, and alternative funding options
• Be responsible for securing eligibility, coordinating care, and reducing out-of-pocket costs for members
• Ensure a seamless, supported experience for members and their families throughout the entire treatment process

This is a hands-on, hybrid role for someone who:

• Is deeply compassionate and organized
• Wants their work to have real-world impact on people's health and finances
• Communicates clearly and confidently with members and care teams
• Thrives in complex, high-impact situations where coordination and advocacy matter

A strong performer in this role is known for:

• Creating a supportive, reassuring experience during highly sensitive moments
• Managing complex care coordination with precision and attention to detail
• Advocating effectively for both the clinical and financial needs of members
• Communicating clearly across multiple stakeholders while maintaining empathy

Success in this role is measured by:

• Seamless coordination of infusion care across all treatment stages
• Accuracy and completeness of documentation in the EMR
• Member confidence, trust, and overall care experience
• Strong collaboration with clinical teams and internal partners
• Timely communication and follow-through on care plans

What We're Looking For

• 2–3+ years of case management, customer service, or related experience (Required)
• 2–3+ years of oncology or infusion coordination experience, or related experience (Required)
• Proficiency in Microsoft Word, Excel, and Electronic Medical Record systems (Preferred)
• High School Diploma or GED (Required)
• Strong communication skills and a commitment to compassionate, patient-centered care (Required)
• Ability to manage multiple priorities in a fast-paced, collaborative environment (Required)