Patient Access Representative (Full-Time)

Job Description

Job Description

POSITION SUMMARY

Serves as the point of contact for patients entering Pender Community Hospital and Medical Clinics.  Establish collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.  Ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, scheduling appointments, as well as verifying information supplied by patients. 

ESSENTIAL JOB DUTIES & RESPONSIBLITIES

• Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.
• Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.  Scans necessary paperwork and educates patient on financial assistance.
• Thoughtfully directs patients on next steps and informs patients about delays and wait times.
• Promptly schedules appointments utilizing provider templates and scheduling guidelines.
• Obtains insurance eligibility information using various phone and on-line resources.
• Reviews all insurance eligibility responses for completeness.
• Proactively requests payments from patients on current medical services.
• Receives and processes those payments following appropriate procedures for handling payments.
• Willingly coordinates with other care teams and other employees to provide a seamless experience for patients.

Hours: Minimum 36 hour/week; Monday-Friday; 7:30 am-5:00pm; Rotating weekends

QUALIFICATIONS

Education, Experience:

• High school diploma or equivalent
• Registration experience preferred
• Excellent customer service skills required.
• Effective knowledge and familiarity with word processing, computer navigation, and e-mail

Certificates, Licensure, Registrations:

• None

GENERAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to add, subtract, multiple and divide
• Ability to read, interpret, and take action as it relates to basic documentation and information
• Ability to use computer systems, computer navigation, and Internet
• Ability to write reports and correspondence
• Ability to adapt to change
• Ability to problem solve
• Interpersonal and communication skills to interact effectively with customers and all members of the team

EQUIPMENT, TOOLS, MATERIALS

Knowledge of computer hardware equipment and software applications relevant to work functions.