Retail Store Manager

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. OVERVIEW: Job Duties and Responsibilities Responsible for meeting budgets in the areas of sales, expense, all Profit & Loss (P&L) categories, metrics, and overall store contribution. Drive sales and profitability through customer satisfaction and report analysis deep dive data digs to uncover customer satisfaction and business trends beyond surface-level insights; control expenses and drive sales to maximize ROI. It also includes delivering sales results and ensuring that all budget/profitability expectations are met or exceeded ensuring increased shareholder value with every action. Ensures the store is delivering a hassle-free and personalized athlete experience; takes time to develop a deep understanding of industry, community, and competitor trends. Directly involved in the interview/hiring process and builds an effective store team by ensuring a diverse mix of backgrounds, skillsets, perspectives, and experiences are represented. Actively recruits within the community to ensure the store team is reflective of the community it serves. Ensures staffing requirements are met across the store while driving scheduling efficiency and accuracy. Plays an active role to ensure all teammates are onboarded appropriately, receive role clarity, and are developed / provided growth opportunities. Plans, organizes, and controls activity a year out, highlighting important dates for the team and reoccurring events (30-60-90). Responsible for ensuring games plans are executed, visual standards are met, and the store is clean, organized, and safe. Educates and empowers the team to be technical experts by taking ownership of high standards, creating opportunities for the team to learn and showcase their skillset, product knowledge, operational excellence, and visual execution. Delegates and holds self and others accountable for meeting or exceeding established operational guidelines, brand standards, customer service expectations. Ensures compliance with all company operational processes including, but not limited to: firearm compliance (where applicable), cash handling procedures, and safety requirements as well as conducting Loss Prevention audits as required. Ensures compliance with all company involved Loss Prevention programs. Continuously empowers team to evolve their operational mindset to deliver on programs and processes required to ensure athletes receive their products both omni and in-store. Responsible for directly managing all salaried managers and teams in the store with a people-first focus by building trust, actively listening, and dedicating time to teammates. Ensures transparent/regular communication with teammates at all levels in the store. Leads through coaching and development and infuses learning into day-to-day leading through hands-on-coaching, regular exposure, and stretch assignments. Creates regular opportunities for leaders to interpret data and set direction Creates an inclusive store environment where everyone (teammates and athletes) feels safe, welcome, and encouraged to bring their best self to work. Gets involved with the community and builds relationships with local leaders. QUALIFICATIONS High School Diploma or Equivalent 5-7 years experience with 3 years Retail Store Manager experience or 5 years of related management/customer-focused experience VIRTUAL REQUIREMENTS At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments. To ensure a smooth and secure experience, please note the following: Cameras must be on during all virtual interviews. AI tools are not permitted to be used by the candidate during any part of the interview process. Offers are contingent upon a satisfactory background check which may include ID verification. If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone! ACHIEVING SUCCESS AT DICK’S SPORTING GOODS Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one. #J-18808-Ljbffr