Health Technician (Audiology)

Job Title

HTA Audiology Clinic

Job Description

The HTA functions as a member of the Audiology staff to provide healthcare support. Primary responsibility is for patient care, supporting diagnostic and treatment procedures, patient charting, and patient education, which do not require the full professional education or knowledge and skills represented by Audiology licensure. The HTA is required to interact directly with veteran patients and their families in a variety of ways and settings.

Direct Patient Care Duties

• Greeting, escorting, and assisting walk-in patients or others requesting information at the Audiology Clinic
• Triaging patients to an audiologist based on complexity of the procedures being completed
• Patient set up for procedures and interventions (e.g., general diagnostics, vestibular, and neurodiagnostic procedures, implant and hearing aid programming)
• Conducting hearing pass/fail screenings without interpretation
• Performing non-diagnostic otoscopy
• Taking earmold impressions
• Educating/counseling patients and caregivers on hearing loss or hearing aids either on an individual basis or in a group setting
• Hearing aid listening checks, troubleshooting, cleaning, and repair
• Pairing hearing aids and accessories via Bluetooth technology; activating remote controls
• Programming previously stored settings into hearing aids; Electroacoustic analysis of hearing aid devices
• Ensuring timely and accurate documentation of all interactions and encounters in the electronic medical record

Administrative Duties

• Scheduling appointments to maximize clinic availability
• Managing office supplies
• Performing transactions using the Remote Order Entry System (e.g. certifying and issuing hearing aids, entering orders and repairs)
• Maintaining inventory and status of all new and repaired hearing aids awaiting scheduling. This includes verifying orders upon arrival to ensure components are present and working correctly
• Tracking loaner stock hearing aid inventory
• Packaging and mailing hearing aids and accessories
• Responding to routine inquiries from patients, including determining nature of hearing aid inquiry and responding to administrative questions
• Management of infection control, patient safety, and clinical supplies for the Audiology Clinic
• Maintenance of clean, disinfected instrumentation, equipment, and work surfaces in the Audiology Clinic based on facility policy according to Medical Center infection control procedures and reusable medical equipment policies

Total Rewards of a Allied Health Professional Work Schedule : Monday - Friday, 7:30am - 4:00pm, PST Virtual: This is not a virtual position. Functional Statement # : 000000 Relocation/Recruitment Incentives : Not Authorized Physical Requirements: The work is mostly sedentary and requires some standing, bending, and carrying light items such as incoming mail, papers or supplies. Occasionally a piece of equipment may need to be moved. A significant amount of walking is also required to interact with patients and other services. The work requires recurring use of tools and equipment related to audiology procedures and hearing aid services.