Service Technician

Description Job Data Job Title: Service Technician Department: Service Department Supervisor: Service Manager Summary Description Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality. Key Results Areas Service Department Operations Customer Service Major Duties and Responsibilities 1. Service Department Operations Provide prompt, dependable, high quality, vehicle service to (internal & external) customers. Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill. Maintain productivity (time spent working on billable jobs) as close to 100% as possible. Accept work assignments from Service Writer / Manager / Shop Supervisor. Request parts for the job as early as possible when needs become known. Perform service, repair, and customization work in accordance to factory specifications. Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction. Notify Service Writer / Manager / Shop Supervisor of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay. After job is finished ensure proper completion and filing of paperwork. Keep work area as clean as possible and assist others with maintaining shop cleanliness. Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager. 2. Customer Service Minimize come-backs and deal with them promptly and satisfactorily when they do occur. 3. Other Duties As Assigned Supervisory Responsibilities None Requirements Qualifications Completion of a factory authorized formal training program such as MMI Service School or equivalent work experience. Current Motorcycle license. Current Inspection license. Job Requirements Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within 15 days of hire. See list of required tools below. Physical Demands The noise level in the work environment is usually loud. Requires the use of both hands. Frequently required to bend, stoop, crouch, reach, handle tools, and lift 45 lb. of material. Frequently requires the ability to balance and push an 900 lb. motorcycle. Working Conditions Frequently works near moving mechanical parts. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Occasionally, exposed to exhaust fumes or other airborne particles. Required Tools

GENERAL TOOLS

Screwdriver Sets Flat #1, 2, 3, 4 Phillips #1, 2, 3, 4 Posi-Drive #1, 2, 3, 4 Angle Driver (for carb adjust) Pliers Sets Common Vice Grip Needle Nose Sidecut Channel Lock Hose Clamp Crimpers Snap ring - Small to Large (Straight 45 & 98 degree) 1/4” Ratchet Set

1. 4” Extension Sets
2. to 6” Straight

1” to 8” Wobble 1/4” T-handle 1/4” Air Ratchet 1/4” Drive Socket Sets 1/4” to 1 1/2” 6 & 12 point (shallow & deep) 1/4” to 1 1/2” 6 & 12 point (wobble socket) 3/8” Ratchet Set 3/8” Extension Sets 2” to 12” Straight 1” to 12” Wobble 3/8” T-Handle 3/8” Air Ratchet 3/8” Drive Socket Sets 3/8” to 3/4” 6 & 12 point (shallow & deep) 3/8” to 9/16” 6 & 12 point (wobble socket) Spark Plug Sockets 18mm & 13/16 3/8” Drive Allen Sockets Straight & Ball Sockets (short & long) 3/16” to 3/8” Long 6mm Crows Foot Set 3/8” to 1 1/8” Torx driver bit set Up to & including # 40 & 45 Torque Adapter Set 3/8 to 3/4 1/2” Ratchet Set

1. 2” Extension Sets
2. to 12” Straight

1” to 12” Wobble 1/2” T-handle 1/2” Drive Socket Sets 3/8” to 1 1/2” 6 point shallow Hand Impact Driver & Bits Air Impact Wrenches 3/8” & 1/2 Torque Wrenches 3/8” to 288” lb. 3/8” to 75” lb. 1/2” to 288” lb. Combination Wrenches 1/8” to 1 1/2” 19mm & 12 mm Line Wrenches 1/4”, 5/16”, 3/8”, 7/8” Crescent Wrenches 4”, 6”, 8”, 10”, & 12” Allen Wrenches 1/16” to 7/16” Ball Peen Hammers 2,4,8,12,16, & 28 oz. Brass Hammer Dead Blow Hammer Set Plastic Tip Hammer Set Punch & Chisel Set Complete Set of Metal Files File Handles Thread Files Jewelers Files Feeler Gauge Flat & Wire Type

MISC TOOLS

Safety Glasses Drill Bits - All to 1/2” Number, letter, fractional Hacksaw With blades 3/8" or 1/2" Drill Pop Rivet Gun Flashlight

ELECTRICAL

Digital multi meter 10 amp scale 300 ma scale Test Light Jumper Leads 3 ea (14 Gauge W/30 amp clips 24" long) Timing Light

ENGINE

Piston Ring Compressor Dial Calipers Micrometer Set Small Hole Gauges Telescoping Gauges Steel Rule 6" Machinists Square

CHASSIS

Wheel Bearing packer Spoke Wrench Valve Core Tool 6" dial vernier Plumb bob Six 24" Bungi cords Belt tension gauge

(HD35381)

#J-18808-Ljbffr Harley-Davidson - Seacoast, Boston, Rochester