Truck Dispatcher - Corp

Company Summary Hampton Lumber is a thriving family-owned company aspiring to be North America's preferred source for responsibly-sourced wood solutions. Headquartered in Portland, Oregon, we operate nine sawmills in Western Oregon, Washington, and British Columbia. We alsomanage timberland and operate a wholesale and import/export division. Our mission is to grow, manufacture, and market renewable wood products and deliver innovative solutions for a more sustainable built environment. At Hampton Lumber, we accomplish this through our own operations as well as those of our affiliates-Trapa Forest Products, Idaho Timber, and RedBuilt. Our tagline, "Find a better way every day," encapsulates our commitment to innovation and improvement across all operations. We are guided by our core values: Safety - Prioritize safety across all operations. Integrity & Authenticity - Operate honestly and ethically while preserving our distinctive family-owned brand. Responsible Stewardship - Endeavor to balance and maintain economic, social, and environmental values in everything we do. Tenacity - Embrace challenges with grit, determination, and a can-do spirit. Continuous Improvement - Strive to enhance our processes, products, and people. Customer Satisfaction - Be nimble, responsive, and solutions-oriented. Community Engagement - Be a responsive, supportive, and respected member of the community. With over 80 years in the sawmill business, we are proud to have cultivated the knowledge and experience needed to grow and prosper, even in challenging times. We always look to the future and invest in our people, new technologies, and continuous improvement processes and techniques. Overview Hampton Lumber Sales is seeking a motivated, detail-oriented professional to join our Trucking Group as a Truck Dispatcher. This role is essential to supporting the movement of our wood products by coordinating transportation, managing shipments, and ensuring a high level of service for both internal and external customers. The Truck Dispatcher works closely with Mill Sales and Wholesale teams to dispatch trucks, track shipments, develop carrier relationships, resolve claims, and respond to evolving market conditions. This position plays a key role in the final stage of fulfilling customer orders and contributes to a fast-paced, high-volume operation. This position reports directly to the Trucking & Strategic Manager and works in close partnership with the Trucking Operations Manager and a highly experienced dispatch team. Benefits Highlights Substantial company-paid assistance for Medical and Dental insurance premiums; mental health coverage; cost effective co-pays and deductibles 401(k) with 5% annual company contribution and generous company matching contributions vested over three years Paid time off, including eight paid holidays Opportunity to earn bonuses Employee wellness program that includes free counseling sessions, financial and legal guidance, and more Opportunities for paid training to support career advancement and personal development Responsibilities Dispatch trucks for assigned lanes of business, ensuring timely and efficient delivery Monitor and track shipments daily, proactively addressing delays or issues Provide backup support to the dispatch team during high-volume periods and staff absences Maintain and strengthen relationships with existing carriers Source, onboard, and develop relationships with new carrier partners Manage and resolve freight claims through completion Communicate proactively with the sales team regarding shipment updates, rate changes, and market conditions Identify opportunities to improve processes and efficiency in day-to-day operations Contribute to a positive team environment aligned with Hampton Lumber's core values of honesty, integrity, respect, professionalism, and inclusion Core competencies Logistics & Transportation Operations Truck dispatch operations • Freight coordination • Carrier management • Shipment tracking • Load planning • Logistics coordination Operational Excellence & Problem Solving Process improvement • Performance optimization • Analytical problem-solving • Multi-priority workload management • Time management • Operational efficiency Customer & Carrier Relations Customer service excellence • Carrier relations • Stakeholder engagement • Cross-functional collaboration • Professional communication • Issue resolution • Freight claims handling Leadership & Execution Decision-making • Accountability • Adaptability • Results-driven execution • Team collaboration • Operational ownership Qualifications Strong attention to detail with excellent problem-solving and organizational skills Ability to think analytically and make decisions under tight timelines Strong communication skills and a customer-service mindset Ability to work independently while contributing effectively in a team environment Capable of managing multiple priorities in a fast-paced setting Self-motivated, adaptable, and eager to learn and grow within the business High standards of professionalism, accountability, and focus Education & Experience Bachelor's degree (preferably in Logistics, Supply Chain, or a related field), or a minimum of 5 years of experience in an active dispatcher role Experience with logistics and dispatching operations required Familiarity with transportation across port, intermodal, or other logistics channels is preferred but not required Proficiency in relevant software systems is a plus, including LumberTrack, CarrierPoint, Microsoft Outlook, and Excel More About Us Hampton Lumber is a fourth-generation, family-owned company headquartered in Portland, Oregon that has grown to become one of the nation's largest privately held forest products companies. With over 80 years in the sawmill business, Hampton operates sawmills in Oregon, Washington, and British Columbia and markets wood products all over the world. We also manage a wholesale and lumber export division and numerous reload and re-manufacturing facilities throughout the U.S. All of Hampton's forestlands are certified by the Sustainable Forestry Initiative (SFI), an independent, non-profit organization that promotes sustainable forest management. SFI certified forests play an important role in water conservation, wildlife habitat, and climate solutions. Community is important to us, and we encourage and support our employees' desire to be active in the community through volunteering and special projects. We passionately support youth education, career and technical education, the arts, diversity and inclusion, affordable housing, and anti-poverty programs. We are also proud sponsors of the Portland Timbers and the Portland Thorns soccer clubs. Go Timbers! Go Thorns! Learn more at hamptonlumber.com, or follow us on Facebook: @HamptonLumber. You can also learn about our company and our priorities by visiting our blog. EEO Statement Hampton Lumber is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other status protected by law. Disability accommodation available: If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact the Human Resources Office for the location that you are applying. Women and minorities are encouraged to apply. For more information about our commitment to equal employment opportunity, please see these government posters: EEO is the Law and its accompanying temporary supplement.