Returns Coordinator

Returns Coordinator

Reports To: Inventory Manager

Department: 3PL

Role Purpose:

This role will process returns and complete the related inventory putaway accurately and promptly. This role also communicates with clients regarding returned orders, and partners with Account Managers on client-specific returns requirements

Success Looks Like:

Returns are processed accurately and on time

Clients receive accurate, timely updates on returned orders and unresolved discrepancies

Sellable inventory is returned to stock and put away correctly

Damaged or discrepant inventory is documented and escalated

Returns and putaway areas remain clean and organized

Core Responsibilities:

Receive, sort, and inspect returned products for SKU, quantity, and condition

Complete return transactions and inventory adjustments in the WMS

Restock sellable inventory and separate damaged or questionable products

Communicate directly with clients on return status, discrepancies, and resolution

Partner with Account Managers on client-specific return requirements, process changes, and special requests

Work with the Inventory Team to resolve inventory discrepancies

Key Skills / Expectations:

Strong attention to detail and inventory accuracy

Organized and able to manage daily priorities

Comfortable working in the WMS

Comfortable communicating directly with clients in writing; able to explain a discrepancy clearly and professionally

How Performance Will Be Evaluated:

Accuracy and timeliness of returns processing

WMS and putaway accuracy

Quality, tone, and timeliness of direct client communication and documentation

Organization and reliability of daily execution