Restaurant Manager

Restaurant Manager

Responsible for overall performance of operations in the restaurant under the direction or in the absence of the General Manager. The Assistant General Manager is responsible for increasing sales and profits through financial management and leadership practice in the restaurant and provides administrative, analytical, and "hands-on" support to the FOH and BOH teams with the assistance and under the direction of the General Manager and Corporate Team. This position will collaborate with internal and external partners to accomplish all tasks relating to the organization and business operation. The AGM oversees and contributes to the planning, organization, and training necessary to achieve restaurant objectives in sales, costs, employee retention, communication and awareness, guest service and satisfaction, food quality, and compliance. The AGM consistently demonstrates, as well as enforces, company policies, practices, and procedures.

Compensation Package

Competitive wage in alignment with established compensation metrics for the position and comparable to market trends. Includes paid vacation, sick leave, medical, dental, vision, and off-the-job accident insurance, cell phone reimbursement, commuter benefits, maternity/paternity leave, free shift meal and discounted meals at all corporate-owned restaurants.

Key Areas of Performance

• Service Excellence
• Hospitality
• Guest Happiness
• Culture Building
• Training
• Some Office/Admin/Payroll/Scheduling Support
• Employee Discipline/Accountability
• IT (POS, Hardware, Software, Computer knowledge)
• Financial/Inventory Ordering and Reporting Support
• Kitchen/Bar Support
• Special Events
• Maintenance

Supervisory Requirements

• Supervises all staff in restaurant under the direction of the General Manager

Physical Demands

• Position may be required to assist in restaurant operations (prolonged periods of standing, walking and/or assist with food production or service) during critical operational demands.

Work Environment

• The environment within the restaurant may be subject to extreme heat and wet, slippery floors, particularly in the food production area. Care must be exercised to wear appropriate attire such as skid resistant shoes.

Essential Responsibilities

Sales and Profits

• Helps the GM and Corporate Team to develop and implement creative and targeted sales-building strategies for the restaurant to ensure optimal sales and earnings
• Helps to control expenses within established budget guidelines
• Identifies, evaluates and responds appropriately to labor efficiency problems with the GM
• Monitors employee schedules, and helps to hold staff accountable to appropriate in and out times, clocking in and out, and ensuring breaks are taken appropriately and according to law

Operations and Quality Standards

• Ensure the restaurant meets or exceed Operations and Quality Standards at all times
• Performs individual meetings with staff at the restaurant on a frequent basis to ensure all staff understands strengths and developmental opportunities as they relate to quality standards. Provides a summary of meetings to GM and Corporate Leaders
• Assists the GM in completing and maintaining an accurate assessment report for the restaurant on an ongoing basis, including but not limited to labor reports, COG's, Revenue Analysis, Open Projects, etc.
• Implements action plans handed down from the GM to rectify negative assessments
• Ensures professional restaurant and consistent team image through rigid adherence to restaurant cleanliness, uniforms, and appearance standards
• Follows and enforces compliance with all brand and company standards, company policies and procedures
• Acts as onsite manager to provide coverage when necessary
• Assists with Kitchen and Bar Operations as required

Hospitality, Culture, and Community Involvement

• Responds immediately to all customer issues to ensure guest satisfaction has been achieved
• Checks with all staff daily to monitor employee and guest satisfaction, interaction, and engagement for the restaurant.
• Monitors progress of other team members' ability to invoke positive change in the business
• Responsible for providing direction to the Staff with regards to achieving the standard that is established in the Company values
• Understands and is capable of telling the "story" of the restaurant - how it was started, what it means and how it relates to communities in which our restaurants are located
• Identifies opportunities for partnerships with local organizations and passes along to GM
• Promotes corporate citizenship and social responsibility
• Memorizes the Curry Up Now mission, and encourages a positive work environment to assist in growing a culture of growth, love, kindness, and hospitality.

Franchise Operations Standards

• Must be fully certified in Franchise Training Standards/Franchise Training Program within 6 months of assuming this role if not already certified.
• Must be able and willing to travel, as needed, both locally and nationally to assist in Franchise Training requirements after certification is complete.
• Support Franchise Training and New Restaurant Openings by ensuring excellence in the kitchen.
• Must be confident in understanding, using, and deploying the Learning Management Platforms and programs implemented by Corporate Leadership/Training Teams.

Recruiting and Retention

• Has some responsibility in staffing, training, retention and turnover
• Maintains staffing according to budgeted levels
• Helps to forecast all staffing needs with the GM and HR.
• Works collaboratively with the GM and HR to create and maintain plans for developing internal candidates for promotion
• Assists GM in conducting interviews to assist with store level staffing
• Assists HR in all retention practices

Training

• Conducts training with staff, Franchise Operators, and others on all products, processes, and procedures; assists in training on new products and refresher training as necessary
• Assists other certified trainers with staff in changes in company policy or procedures
• Aids staff in identifying potential problems and develop solutions
• Ensures proper training of Trainees and monitors effectiveness of designated training

People Development

• Must work with the GM to identify and develop one future leader each quarter by cross-training into a new and/or leadership capacity. Every 90-days, someone should be getting promoted within your restaurant.
• Develops managerial and leadership abilities of restaurant staff and within themselves
• Reinforces Company Core Values consistently
• Assist HR and the GM to conduct performance development reviews on staff and collaborates with HR on the staff members individual development plans (IDP).
• Provides coaching and feedback on an on-going basis; develops coaching skills often
• Demonstrates positive workplace practices according to Company values

Employee Relations

• Accurately and consistently documents performance appropriately
• Responsible for following the approved termination process as outlined in the Employee Handbook
• Uses consistent practices in managing performance problems. Holds everyone accountable
• Conducts investigations as required for cash, harassment or any unfair employment practice claim. Requests assistance from GM and HR as needed for advice
• Identifies, evaluates and responds appropriately to labor efficiency problems
• Works with service and culinary management team to define potential issues/problems and assist the restaurant management team in building solutions

Policies and Procedures

• Ensures compliance on procedure outlined in all Company reference manuals
• Ensures compliance on company cash control, and safety and security policy
• Ensures accidents and incidents are reported to HR in a timely manner
• Monitors procedures for resolving Health Department violations promptly
• Helps to monitor employee files and timecard records in accordance with company policy
• Monitors compliance with all Equal Employment Opportunity and labor laws (state/federal)
• Ensures compliance with HR/Financial