DevOps Engineer (GCP & Kubernetes)

Site Reliability Engineer (Sre)

We are seeking a site reliability engineer (sre) with deep expertise in monitoring, observability, and reliability engineering to support systems running across on-premises infrastructure and google cloud platform (gcp).

This role is primarily responsible for designing, operating, and improving monitoring, alerting, and observability platforms, with a strong focus on grafana and kubernetes environments.

As a secondary responsibility, this role provides backup coverage for the application support team during periods of resource constraints or major incidents, offering l2/l3 technical support when required.

Responsibilities

monitoring & observability (core focus)

• own and operate the monitoring and observability stack across on-prem and gcp environments
• design, build, and maintain grafana dashboards for infrastructure, kubernetes, and applications
• define, tune, and maintain alerts to ensure high signal-to-noise ratio
• establish observability standards and best practices across teams
• improve visibility into system health, performance, and reliability

site reliability engineering

• apply sre principles to improve availability, performance, and resilience
• define and track slis, slos, and error budgets
• participate in on-call rotations and sev incident response
• lead or contribute to incident investigations and root cause analysis (rca)
• drive preventative actions to reduce repeat incidents

kubernetes & platform reliability

• support and monitor kubernetes environments (gke and on-prem clusters)
• monitor cluster health, capacity, and resource utilization
• troubleshoot platform-level issues impacting application reliability
• collaborate with platform and engineering teams on reliability improvements

secondary responsibilities (backup application support)

• these responsibilities are activated as needed, not part of day-to-day operations.
• provide l2/l3 application support coverage during:

• support team resource shortages
• high-severity incidents (sevs)
• peak support periods or escalations

• triage and troubleshoot application issues using existing runbooks and dashboards
• collaborate with application support and engineering teams during incidents
• ensure all actions, findings, and resolutions are documented in servicenow (snow)