Senior Systems Support Analyst

Job Description

Job Description

Senior Systems Support Analyst
*This is an on-site position
*Hours: 8 AM - 4 PM (40 hours per week)

Description:
This position serves as a 3rd-level Support Analyst and
provides support for PSDC SCCM Air Watch VDI and Inmate environments.

Responsibilities:

• Troubleshoots and assists with hardware and software support escalations.
• Works with IT Support staff and End Users as needed.
• Provides instruction for processes and problem resolution.
• Assists and supports SCCM deployments, packaging applications, and other SCCM tasks.
• Maintains Operating System Deployment OSD task sequences and related
  packages.
• Supports the Air Watch console environment by managing assets and objects.
• Supports the VDI Virtual Desktop Infrastructure with daily tasks like session support and connectivity troubleshooting.
• Supports the DOC Inmate environment with general troubleshooting, image testing, and customization.
• Reviews and recommends hardware and software purchases and system integration/installation.
• Works with users to determine needs and specify IT requirements.
• Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.
• Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment.
• These include analyzing security services and directory services.
• Develops and/or contributes to the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.

Required Skills/Knowledge/Experience:

• At least 3 years of relevant experience. Required 3 Years

Proper email communication will only be done to and from @ astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
#AC