Tour Guide and Event MC/Host

Job Description

Job Description

Description:

SanTan Brewing Company is looking for a Tour Guide and Event MC/Host to join our team in Chandler, AZ.

Located in the Phoenix metro’s East Valley, SanTan was founded in 2007 in downtown Chandler, where we continue to operate a 15-bbl brewery & restaurant in our original location. In 2013, we added a production facility with a 50-bbl brewhouse, where we package beer in both cans and draft. SanTan branched out into distilled spirits in 2017 and in 2019 expanded to include Spirit House; a cocktail-driven bar with a delicious food menu, lounge-like atmosphere and knowledgeable, approachable staff. A clear departure from the standard craft cocktail bar, Spirit House aims to demystify the world of distilling and flavor pairing through friendly education and quality service. We're devoted to uncommon quality for everyday occasions and we are looking for eager, energetic and friendly team members who share our vision! 

We are looking for leaders who have passion for hospitality and thrive in a fast-paced environment.

• Competitive wages
• Cash tips
• Discounts on food, beverages, merchandise and SanTan Brewing Company sponsored concerts
• Paid training and opportunity for advancement
• Paid Sick Time
• Medical, vision and dental benefits available for employees working 30hrs/week
• 401k matching after 1 year

This position does comply with the Arizona Minimum Wage Tip Credit in accordance with AZ Statute 23-363(C): Industrial Commission of Arizona and tips cash weekly with hourly wage payouts bi-weekly.

Strong candidates will:

• Have a great attitude
• Have an outgoing personality and desire to be a phenomenal teammate
• Be hard working & productive
• Be passionate about customer service, craft beer & hand crafted spirits
• Be flexible with open weekend availability
• Will love to learn and have fun while creating a safe and positive work environment for guests and employees alike
• Have excelled as a tour guide, public speaker, bartender, server or food/beverage related brand ambassador for at least 1 year.

Primary responsibilities:

• Uphold company values, abide by company policies, procedures and promote a safe, positive work environment at all times
• Maintain a high level of floor awareness during shift so that you may be able find all areas that require extra support to coworkers.
• Follow all required safety and standard operating procedures
• Request real time help from supervisors or other managers when needed
• Communicate and treat fellow co-workers and other members of the SanTan team with respect
• Adhere to a “Safety Always” mindset and comply with safety policies & programs
• Approach every task with quality in mind, paying attention to detail & accuracy

Other Responsibilities:

• Continuously engage and communicate with customers regarding product and positively represent the brand
• Generate excitement, brand awareness and increase product sales through sampling and promotions
• Conduct guided tours of the brewery & distillery; learning and keeping up to date with the continually evolving tour guide script
• Prepare and serve samples of beer and spirits
• Assist bartender with processing sales of merchandise, tour tickets, beers and spirits for tour groups.
• Maintain knowledge of current sales and promotions and policies regarding payment and exchanges
• Clean shelves, counters, and tables in the tasting room
• Inventory stock counts and replenish stock as needed
• Mop and sweep floors as needed.
• Clean public bathrooms as needed.
• Supplemental shifts are available for bartending and serving in the taproom and SanTan Garden's special events.

• Must be 21 years of age or older
• Must have a valid drivers license
• Must be able to regularly work weekends, night events and holidays
• Ability to multi-task and prioritize well; outstanding organizational and time management skills
• Ability to work well with others and be a team player
• Flexibility, patience and open-mindedness are key
• Must have excellent verbal and non-verbal communication skills to effectively communicate with fellow employees and guests
• Enthusiastic, energetic, and willing to pitch in and help wherever most needed
• Bingo hosting experience a plus! 
• Must be familiar and comfortable with POS systems, Toast POS experience is a plus.
• Must be able to stand on your feet for long periods of time, lift and move products, and use products as appropriate for demonstration
• Brewery, distillery and/or restaurant experience as a server/bartender are a plus.

More Info

We are an equal opportunity employer and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

Qualifications

All employees are expected to be able to:

• Maintain a strong focus on quality, safety and efficiency, constantly evaluating work practices in the spirit of “always improving.”
• Communicate effectively and openly with team members
• Work in kitchen/restaurant environments which may be loud, hot, humid, or have wet/slippery floors
• Multi-task and follow standard operating procedures
• Bend, crawl, twist, turn, lift, kneel, climb ladders and stairs
• Stand for prolonged periods
• Work indoors, outdoors, and in food trucks when necessary
• Safely work in and around confined spaces
• Regularly lift/carry heavy objects (55 lbs.) repeatedly and safely above waist-level
• Occasionally move heavy objects with equipment (165 lbs.)