Host/Hostess

divh2Restaurant Host/h2pMemphis, TN/ppMajor Responsibility: Serve as the face of the restaurant and first point of contact for arriving guests to make a positive initial impression./ppSupporting Actions:/pulliWhen possible, open the front door for guests entering or leaving the restaurant./liliAcknowledge the guest the moment they walk in without making the guest be the first to show friendliness or give a greeting; Offer to take guests coats if applicable./liliIf speaking to arriving guests immediately is not possible, provide a simple glance/nod to acknowledge their presence./liliGreet guests in front of host/hostess stand when possible, vs. standing behind podium./liliUse an opening sentence like, Good Evening! Welcome to ______. Will you be dining with us this evening or are you here for drinks; Inquire if they have made a reservation and proceed to seat them if a table is available./liliFor guests who do not have reservations, direct them to the appropriate waiting areas such as the bar or lounge./liliEscort guests to available table and engage in simple conversation to determine their experience with the restaurant; Pass any applicable information on to server that will enhance the guest experience. Inquire as to whether or not any guests have food allergies that the Chef/kitchen team should be aware of./liliAnswer phone using proper telephone etiquette. If dealing with a in-person guest when phone rings, politely ask guest on phone to hold for a moment while completing interaction with in-person guest./liliDirectly hand menus to each guest seated at table; Point out location of key information on the menu and any specials being offered./liliAssist servers by taking initial drink orders when necessary; Ensure that standards for responsible alcoholic beverage service are adhered to./liliAddress complaints promptly in a courteous manner, and notify manager of escalated issues./liliWhen needed, assist in process payment and making change./liliAttend to other guest needs throughout the dining experience as warranted./li/ulpMajor Responsibility: Execute proper dining room management to support servers in delivering an efficient and timely dining experience for every guest./ppSupporting Actions:/pulliMonitor open dining sections of the restaurant for empty and cleaned tables./liliEstimate wait times and monitor the waiting list; Maintain communication with waiting customers and ensure that needs are met while they are waiting./liliWork proactively to fulfill special seating requests whenever possible./liliSeat guests at tables that distribute the workload effectively to all servers so as to not overload or distract servers from delivering an exceptional dining experience./liliMove tables together to accommodate large parties./liliInspect tables and serving stations to insure that they are clean, neat, and contain the necessary dining room supplies./li/ulpMajor Responsibility: Maintain CRGs standards for cleanliness and sanitation throughout host stand area to include interior/exterior entrance, lobby/wait area, and restrooms./ppSupporting Actions:/pulliMaintain a presentable image throughout the entrance of restaurant by keeping area neat and clean, sweeping as necessary, wipes down seating and removing any visible trash./liliClean all entry area glass with appropriate cleaners./liliCheck cleanliness of restrooms a minimum of once per hour./liliAssist with re-stocking of equipment and supplies/liliMaintains proper supply of clean menus./liliPerform other related duties, tasks and responsibilities as required from time to time./li/ulpMajor Responsibility: Contribute to goal of 100% customer satisfaction through personal commitment to teamwork and service./ppSupporting Actions:/pulliFollow all CRG uniform and grooming standards./liliAttend pre-shift meetings and follow instructions from management; Ask questions to ensure clear and complete understanding of event flow, needs and assignments./liliFollow established procedure for time and attendance and taking assigned meal breaks./liliApply consistent focus on the customer and pay close attention to detail in the performance of all tasks./liliParticipate in and foster positive team relations with wait staff, bartenders and management./liliPerform other related duties, tasks and responsibilities as required from time to time./li/ulpMajor Responsibility: Implement, support and maintain standards for workplace safety at all times./ppSupporting Actions:/pulliFollow all established standards and guidelines for sanitation and safe food handling./liliContinuously observe surroundings and maintain awareness of all customer activities; Immediately report suspicious, violent or inappropriate behavior./liliWash and dry hands frequently./liliUtilize proper lifting procedures; Use caution when carrying trays; Utilize a hand truck or cart to transport large items and ask for assistance when necessary./liliDo not move too quickly or run through restaurant areas./liliMove cautiously near corners and when carrying things; Report any blind corners, problem floor surfaces, or hazardous areas./li/ulpJob Qualifications/Skills/ppRequired:/pulli21 years of age or older./liliHigh school graduate or equivalent./liliSufficient exposure to a food service environment./liliAbility to understand written and oral direction and to communicate same with others./liliAbility to promote and participate in a team environment./liliAbility to work independently and in a high stress, fast paced environment/liliAbility to perform simple mathematical calculations/li/ulpPreferred :/pulliTABC certified/liliMust be able to speak, read, write and understand the primary language(s) used by guests who typically visit the work location./li/ulpOther Requirements:/pulliRequires lifting up to 50 pounds on a regular and continuing basis. Must be able to work in extremes of cold and heat. Hours may be extended or irregular to include nights, weekends and holidays./liliMust be able to meet the following requirements with reasonable accommodation:/liliWhile performing the duties of this job, an employee is regularly required to stand for prolonged periods of time./liliThe employee must be able to use hands to finger, handle, feel, reach with hands and arms, and taste or smell./liliThe employee is occasionally required to stoop, kneel, or crouch./liliThe employee must regularly lift and/or move up to 50 pounds, and carry approximately 20 feet./liliAbility to physically walk approximately one-fourth () of a mile/liliSpecific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus./liliWhile performing duties of this job, the associate is frequently exposed to moving mechanical parts and extreme heat./liliEmployee must be able to perform repetitive motions./liliThe employee is occasionally exposed to wet and/or humid conditions and extreme cold./liliEmployee must be able to work in a cold environment such as when working in walk-in refrigerators./liliThe employee frequently has hands in soapy water and/or cleaning and sanitizing chemicals./liliEmployee must have ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions./liliEmployee must be able to operate in an environment with moderate to high noise/liliEmployee must have the ability to walk with non-skid shoes at all times./li/ul/div