Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative for an insurance agency in LaGrange, IN. This individual is responsible for being a crucial point of contact for clients, handling inquiries, processing policy changes, resolving problems, and providing information about various insurance products and services. 

Job Type: Full-time

The hours for this position: Monday through Friday, 8:00 AM to 5:00 PM

Primary Responsibilities include but not limited to:

• Handling client inquiries: Responding to questions about insurance policies, coverage, claims status, and billing issues via phone, email, and live chat.
• Processing policy changes: Assisting clients with modifications to their policies, such as adding or removing vehicles, updating contact information, or adjusting coverage limits.
• Resolving customer issues: Addressing complaints, troubleshooting problems, and finding solutions related to billing, claims, or policy-related matters.
• Providing policy information: Explaining policy details, coverage limits, exclusions, and premium payments in a clear and understandable manner.
• Assisting with claims: Guiding clients through the claims process, explaining procedures, and ensuring timely submission of necessary information.
• Educating and cross-selling: Informing clients about new and existing products, available services, and identifying opportunities for additional coverage
• Maintaining accurate records: Documenting all customer interactions, policy changes, and relevant information in the agency's systems.

Qualifications:

·         High school or equivalent (Preferred)

·         Willing to become a licensed insurance agent

·         Exceptional customer service skills.

·         Excellent verbal and written communication skills, operating with a high level of professionalism.

·         Applicants should be comfortable with Microsoft Word, Excel, Office Suite, and Outlook email.

·         Proficient computer skills including Windows-based technologies.

·         Excellent organizational, multi-tasking and time management skills.

·         We value commitment and teamwork in a fun, family-like atmosphere.

Benefits:

·         401(k) after one year of service

·         Paid Holidays, Vacation, Paid time off

·         Health insurance is unavailable at this time.