Field Service Technician

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers—large and small—package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. Position Summary The Field Service Technician is responsible for troubleshooting and maintaining the mechanical packaging equipment at customer sites in good working order. The Field Service Technician is expected to interact with customers and make joint sales calls to offer solutions to customers with mechanical packaging equipment. Travel is required to various customer locations to troubleshoot and measure custom fitted parts and components such as suction roll seal strips, poly table elements, guiding and tension equipment. Principle Accountabilities Diagnose, troubleshoot, and perform preventative maintenance and repairs at customer locations. Order and install replacement parts for machines. Repair broken machines quickly and efficiently. Utilize different types of measuring instruments such as micrometers, dial indicators, calipers, etc. Make necessary modifications; implement test runs; and make additional alterations to machinery as needed. Maintain accurate records of all repairs and service calls. Make equipment recommendations to customers. Comply with company procedures and safety standards. Perform other related duties as assigned. Know and follow policies and procedures of the company, share information that would benefit other members of the team and find ways to improve the delivery of service to our customers. Strive to continually strengthen PCA’s business philosophy of meeting needs and exceeding expectations for customers specifically supporting PCA’s Commitment to Service which involves doing what’s right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make. Position Requirements Education equivalent to high school graduation required. Some college coursework preferred. Two (2) years of previous experience in maintenance manufacturing and similar industry. Background in electrical, PLC, and processors along with strong mechanical skills. Working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook. Strong organizational skills with the ability to handle numerous details, deadlines, and requests. Able to work in a fast paced, deadline oriented environment, prioritize assignments, and handle multiple tasks concurrently. Strong attention to detail. Strong verbal and written communication skills with the ability to effectively communicate with individuals throughout the company on procedures, policies, practices, and requests for information. Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members. Compensation and Benefits Starting salary range for position: $64,000 – $96,000. Bonus: Annual – Based upon individual contribution and overall, Company performance. Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year. Paid Holidays. Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages – medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages. Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre‑tax and Roth contribution options along with employer provided matching contributions. Disclaimer : The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law. PCA is an Equal Opportunity Employer. #J-18808-Ljbffr