Automotive Service Advisor

Automotive Service AdvisorMalloy Chevrolet of Winchester is seeking an experienced Automotive Service Advisor to join our team. In this role, you are the face of the service department. You will be responsible for greeting guests, consulting on vehicle maintenance and repair needs, and ensuring a seamless, transparent experience from drop-off to delivery. The ideal candidate is a "people person" with a strong technical understanding who can explain complex repairs in a way that is easy for customers to understand. We provide a professional environment where your ability to build trust and provide solutions directly impacts your earning potential.Automotive Service Advisor Work Requirements:Ability to commute to Winchester, VA requiredValid driver’s license with a clean driving recordAbility to pass a background check and drug screeningPrevious experience as a Service Advisor preferredAutomotive Service Advisor Responsibilities:Greet customers promptly and professionally to initiate the service experienceConduct thorough vehicle walk-arounds and document customer concerns accuratelyAct as a consultant, advising customers on necessary maintenance and repair items based on manufacturer recommendationsProvide accurate cost estimates and clear timelines for repair completionMaintain constant communication with customers regarding the status of their vehiclesWork closely with Technicians and the Parts Department to ensure efficient workflowClose out repair orders and explain all work performed to the customer during deliveryMaintain high CSI (Customer Satisfaction Index) scores in accordance with Ford standardsAutomotive Service Advisor Qualifications:Strong communication and interpersonal skillsProven track record of success in a fast-paced retail or service environmentGeneral knowledge of automotive systems and maintenance requirementsProficiency with Dealership Management Systems (DMS) and service scheduling softwareAbility to multitask and manage a high volume of repair orders simultaneouslyProfessional, well-groomed appearanceAutomotive Service Advisor Benefits:Competitive compensation, depending on experienceMedical InsuranceDental InsuranceVision InsuranceLife Insurance401(k) Retirement PlanPaid Time Off (PTO)Paid HolidaysEmployee vehicle purchase and service discountsCareer Advancement: We value our employees and offer paths into service management.Equal Opportunity Employer Statement Malloy Chevrolet of Winchester is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law.