Social Service Supervisor II

Job Description

Job Description

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Hybrid: 4 days in office/1 day remote

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Responsibilities

Reporting to the Director of Social Services or Program Director, the Social Services Supervisor applies Social Work principles and advanced Social Work training to oversee the clinical and case management functions of the Social Service Department, ensuring the ongoing best practice approach of program functioning and compliance with regulatory agency policies and procedures.

• Supervises daily operations and clinical staff in the absence of the Director of Social Services/Program Director.
• Provides administrative and programmatic supervision to case management staff.
• Provides support and guidance to case managers in the execution of all housing-related tasks.
• Meets individually for weekly supervision with all direct reports.
• Assigns case to case managers and schedules work according to priority.
• Conducts case conferences, reviews case and resolves client issues.
• Audits client records and ensures compliance with Urban Pathways, regulatory, and funding agency requirements and guidelines.
• Assesses, trains, and coaches case managers on work assignments and community resources.
• Supervises and documents incident reporting and distributes related notices within 24 hours.
• Monitors client medications, as required.
• Reviews service plans, program notes, and other required client documentation to ensure comprehensiveness and compliance with Urban Pathways and regulatory agency requirements. Signs off on final documents prior to completing client charts.
• Ensures case managers are adhering to the monthly 360 Chart Audit.
• Ensures housing documentation is completed in a timely manner for submission to housing providers.
• Manages caseload in the absence of the Case Manager.
• Completes and submits required reports and statistics in a timely manner.
• Prepares staff schedules and monitors payroll.
• Supervises client databases (AWARDS, CARES, etc.) to ensure accuracy of client information.
• Develops and maintains relationships with community services and resources.
• Facilitates staff meetings, trainings, and supervisory sessions, as required.
• Is on call to address emergency needs on a 24-hour basis.
• Performs all other duties as required.

Qualifications

• Master’s degree in social work or closely related clinical field required.
• Minimum of two years of clinical and supervisory experience preferred.
• Professional license (LCSW) preferred.
• Experience with homeless and person with mental health condition population preferred.
• Strong written and verbal communication skills.
• Strong interpersonal skills and ability to work independently or in a team setting.
• Strong team building and coaching skills and experience.
• Strong problem-solving skills and resourcefulness.
• Strong computer skills and advanced knowledge of Microsoft office (Word, Outlook, Excel, etc.)

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.