Showroom Sales Manager

Showroom Manager

The Showroom Manager is responsible for leading all showroom operations, executing sales strategies, and creating an engaging, customer-focused environment that drives sales performance and enhances the overall customer buying experience. This role ensures operational excellence, fosters a high-performing team culture, and maintains showroom standards that reflect the company's brand and commitment to exceptional service.

Key Responsibilities:

• Manage daily showroom operations including opening/closing procedures and team delegation
• Lead, mentor, and train staff in effective sales and communication strategies.
• Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; project expected sales volume and profit for existing and new products.
• Ensure execution of the developed sales strategies, plans and advertising or promotional programs
• Merchandise and manage showroom displays; contribute to expanding product lines
• Collaborate with Outside Sales Reps, Sales Managers, and other Showroom Managers to develop and maintain a consistent walk-in sales experience, ensuring exceptional customer service and a seamless customer journey.
• Plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs
• Handle escalated customer issues and resolve service concerns with professionalism
• Maintain the showroom as a professional place of business.
• Develop, forecast and monitor budget and utilize operational resources.
• Propose innovative ideas to increase market share
• Assist customers with product selections
• Act as a role model and promote effective communication within the team
• Maintain outstanding store condition and visual merchandising standards
• Actively participate in ongoing training, professional development, and future educational opportunities to enhance leadership capabilities, product knowledge, and sales effectiveness.
• Attend and actively contribute to accountability meetings, utilizing key performance metrics to track progress, drive results, and support organizational goals.
• Take orders at the sales counter and over the phone.
• Build relationships with customers.
• Ability to use company computer system to enter orders.
• Complete sales orders and tender cash sales.
• Continue developing product knowledge to assist customers with purchases.
• Overcome objections of prospective customers.
• Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.

Direct Manager/Direct Reports:

• May be given responsibility to manage the Inside Sales and Showroom staff

Travel Requirements:

• N/A

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time. Will frequently move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.
• Constantly working in an office environment.

Working Conditions:

• Work is primarily performed in a professional office environment.
• Requires extended periods of sitting, computer use, and telephone communication.
• Frequent use of standard office equipment, including computers, printers, copiers, and other business technology.
• Regular interaction with employees, customers, vendors, and other business contacts.
• May require occasional lifting of office supplies or materials up to 15 pounds.
• Ability to maintain focus and productivity while managing multiple priorities and deadlines.

Minimum Qualifications:

• Demonstrated knowledge of building materials or construction industry preferred.

Preferred Education:

• Bachelor's degree in marketing or business.

Minimum Years of Work Experience:

• Minimum of 5 years of experience.

Competencies:

• Strive to do the right thing by displaying trust and integrity.
• Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others' opinions and ideas and demonstrating a positive and humble attitude.
• Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
• Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
• Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
• Ability to self-manage, show initiative, be proactive, and drive results.
• Communicate professionally, both verbally and in writing to coworkers and customers.

Job Location:

Colonial Materials, Inc. - Pleasant Garden6211 Hunt Road Pleasant Garden, NC 27313