Practice Manager

Practice Manager

The core values of Community Health Center of Southeast Kansas, Inc. (CHC/SEK) are dignity and stewardship. Each staff member is expected to perform their job duties in a way that preserves dignity for our patients and maintains good stewardship of CHC/SEK's resources.

The Practice Manager is responsible for the daily, multidisciplinary operations across multiple clinics (if applicable). The Practice Manager is a key member of CHC/SEK's management team; directly supervising a diverse team of Registration Clerks and overseeing elements of clinical and/or support staff's daily operations. The Practice Manager will maintain and monitor implementation of CHC/SEK's policies and procedures, and workflows to ensure CHC/SEK is providing the highest quality care and customer service to patients while ensuring patient and employee safety.

Management of daily operations includes, but is not limited to, planning and organizing the work schedules of staff (clinical and non-clinical), coordinating and prioritizing workflow(s), and implementing and reinforcing CHC/SEK policies and procedures. Ideal candidates will be able to actively problem solve, think creatively, and be able to communicate and engage with a broad range of stakeholders.

Essential Duties

• Organizes, manages and coordinates work schedules and assignments to meet operational needs, including, but not limited to, staffing of multiple services lines for both clinical and non-clinical staff members.
• Provides collaborative management of clinical and non-clinical staff, with direct supervision of Registration staff, and serves as primary contact for all employees in the building.
• Assists in managing the patient experience by continuously improving and monitoring patient satisfaction; including processing of patient complaints across multiple service lines.
• Plays a key role in the implementation of policies and procedures to ensure patient and employee safety.
• Actively participates in the delivery of quality services by providing ongoing training and development of staff.
• Assists in fostering CHC/SEK's culture by ensuring employee engagement initiatives and/or activities are promoted and delivered.
• Communicates clinic services, programs and updates timely and clearly within the clinic, to staff, and/or by coordinating or representing CHC/SEK at local community efforts such as Chamber events, community festivals, etc.
• Monitors CHC/SEK facilities and grounds for cleanliness and safety and security; reports all facility maintenance needs to Facilities Department.
• Manages consistent operational workflows through the implementation and reinforcement of CHC/SEK policies and procedures; provides counseling for staff when policies are violated.
• Welcome new employees or students to the team by assisting with their orientation to the team and mentoring them, as requested.
• Respect and maintain patient confidentiality in all aspects of care including, but not limited to, use of electronic information in accordance with CHC/SEK's policies and procedures, and HIPAA requirements.
• Performs all duties and services in full compliance with CHC/SEK policies and procedures.

The essential functions listed are not an exhaustive list of every task the employee is required to complete. Employees are expected to perform all other duties as assigned.

Qualifications

• Degree in health care administration or related field preferred
• 3-5 years supervisory/leadership experience
• Must successfully pass annual Registration Clerk competency

Knowledge, Skills and Abilities

Problem Solving: Ability to address problems that are highly varied, and often times complex.

Decision Making: Ability to make decisions that are guided by CHC/SEK policies and procedures. Regularly makes decisions and recommendations on issues affecting a department or functional area.

Communication: Strong interpersonal verbal, non-verbal and written communication skills, including but not limited to, use of appropriate channels and/or chain of command to communicate.

Professionalism: Demonstrate professionalism by appropriate attire, attendance, attitude, and behavior while addressing sensitive situations, resolving conflicts, motivating and counseling others.

Attention to detail: Strong organizational and time management skills.

Teamwork: Ability to operate in a collaborative, shared leadership environment in order to support all team members.

Social and cultural sensitivity appropriate to ethnically and economically diverse patients and employees.

Ability to handle emergency situations calmly and effectively.

Any combination of education and work experience that would likely provide the required knowledge and abilities is qualifying.

Working Conditions

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate computer keyboard, handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Computer work is frequent. Good lighting and comfortable temperature of ventilation at all times.