Front Desk Agent

Front Desk AgentWe are looking to add an upbeat Front Desk Agent to Punderson Manor's team to manage all aspects of hotel guest’s accommodations. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Close reservations by checking out the room at departure and explain folio if needed. Act as the main point of contact for our guests to best assist their needs with a friendly and helpful attitude.This position is Part-Time and Weekends only. (Occasional weekday shifts may apply.) Shifts are 7-3 AM or 3-11 PM.BenefitsUse of recreational facilitiesMeal PlanReferral BonusRoom, Retail, and Food DiscountFree Stays at other Great Ohio LodgesWage: 15.00ResponsibilitiesPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates, and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsQualificationsPrior experience as a Hotel Front Desk Agent, Receptionist, or similar role- preferred but not requiredExperience with hotel reservations software, like StayNTouch and SilverwareCustomer service experienceExcellent communication and organizational skillsAbility to stand for long periods of time and use of stairs requiredAbout Us:At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Punderson Manor Lodge