SERVICE MANAGER

Service Manager

Are you passionate about hospitality, team development, and creating the kind of guest experience people remember?

We're looking for a Service Manager who can lead our front-of-house team with energy, consistency, and genuine care. This is a hands-on leadership position for someone who enjoys coaching team members, connecting with guests, and keeping service running smoothly during every shift.

What You'll Do

As Service Manager, you'll focus on front-of-house operations and the guest experience by:

• Leading and supporting servers, bartenders, hosts, and other front-of-house team members
• Setting the tone for warm, attentive, and efficient hospitality
• Conducting engaging pre-shift meetings and communicating service priorities
• Coaching team members in real time and recognizing excellent performance
• Supporting front-of-house training, scheduling, and team member development
• Ensuring the restaurant is clean, organized, stocked, and ready for service
• Monitoring the dining room, bar, reservations, and guest flow
• Responding to guest feedback and resolving concerns promptly and professionally
• Ensuring compliance with alcohol service, cash-handling, food safety, and company policies
• Completing opening, closing, and administrative responsibilities
• Partnering with the kitchen and management teams to ensure smooth, coordinated service
• Helping create a positive, respectful, and accountable workplace
• Supporting restaurant events and high-volume service periods as needed

What We're Looking For

Our ideal candidate is an enthusiastic hospitality leader who notices the details, communicates well, and knows how to motivate a team during a busy shift.

Qualifications include:

• At least one to three years of restaurant leadership experience
• Previous front-of-house management, supervisory, bartending, or serving experience preferred
• Strong hospitality, coaching, and communication skills
• Ability to lead high-volume shifts and manage multiple priorities
• Confidence addressing guest and team member concerns
• Excellent organization and attention to detail
• High school diploma or equivalent
• Must be at least 21 years old
• Reliable transportation
• Bilingual skills are a plus

A current Wisconsin Food Manager Certification and local operator's license are preferred. We can assist the selected candidate with required certifications and eligible licensing expenses.

Schedule and Work Environment

• Five-day workweek with two scheduled days off
• Approximately 45 or more hours per week, based on business needs
• Must be available to work a combination of days, evenings, weekends, and holidays
• This is an in-person, hands-on restaurant leadership position
• Occasional travel to other company locations may be required

Benefits and Perks

• Competitive compensation
• Three weeks of paid time off
• Medical, dental, and vision insurance eligibility
• 401(k) with company match
• Supplemental benefit options
• Generous team member discounts at all restaurants within our group
• PerkSpot employee discount program
• Five-day workweek with two scheduled days off
• Company-paid ServSafe Manager certification
• Reimbursement for required bartender or operator licensing
• Company-provided CPR, first aid, AED, and Narcan training
• Opportunities for professional development and advancement
• A people-focused culture that values hospitality, teamwork, and individual growth

Physical Requirements

• Stand and walk for extended periods, sometimes up to 10 hours
• Work actively throughout the restaurant and assist the team as needed
• Occasionally lift or move restaurant products and supplies weighing up to 50 pounds
• Meet the scheduling and physical demands of a busy restaurant operation

If you're ready to lead a great service team and help create memorable experiences for every guest, we'd love to meet you.