Case Manager - Community TEAM

When you join our team, you become part of a mission-driven community working to help families overcome homelessness and build brighter futures. Here, your skills and compassion help create real change—one family, one child, one home at a time.

We offer quality medical, dental, and vision coverage for you and your family—including domestic partner benefits—so you can stay healthy and focus on what matters most.

Plan for the future with our 401(k), Flexible Spending Accounts, and optional AFLAC plans that provide extra peace of mind when life happens.

Time to Recharge

Enjoy 10 paid vacation days (with more the longer you stay), 12 sick days, 2 floating wellness days, and 11 paid holidays each year—plus up to 5 bereavement days and other time-off options to support life’s moments, big and small.

Support When You Need It

Our Life and AD&D insurance, Employee Assistance Program, and mileage reimbursement offer added security and support for wherever life takes you.

Job Openings

Join our team and make a difference

Position: Case Manager - Community TEAM

Location: Chicago, IL

Job Id: 186

# of Openings: 1

Primo Center is seeking qualified, caring individuals who want to make a difference supporting families experiencing homelessness by working as a Community Home Visiting Case Manager .

ABOUT PRIMO CENTER

The mission of Primo Center is to empower families to become productive, responsible, and independent members of their community. Today, Primo Center is a leader in providing family shelter and permanent supportive housing, integrated physical, dental, and mental health care, early childhood development, and supportive services to homeless families in Chicago. The organization has considerable capacity and experience as a provider of services to families affected by extreme poverty and homelessness, assisting more than 1100 people each year with the aid of volunteers, over 90 staff members, and an annual operating budget of nearly $10 million.

Primo Center works in high-need communities across Chicago, operating facilities in Austin on Chicago’s west side, Englewood on the south side, and Hermosa on the northwest side.

POSITION RESPONSIBILITIES

Provide Intensive Case Management (50%)

• Facilitating collaboration and communication between different providers and support services to ensure holistic care for the client.
• Conducting in-depth assessments of the client's situation and specific needs to identify areas for support and intervention.
• Working closely with the client to set clear, personalized goals and develop a thorough plan of action to actively address their needs and significantly improve their well-being.
• Assisting the client in identifying and accessing relevant community resources, such as support groups, housing assistance, and vocational services.
• Maintaining detailed records of services provided and monitoring the client's progress towards their goals.
• Providing immediate crisis intervention and support during emergency situations to ensure the client's safety and well-being.
• Provide intensive case management services for families experiencing homelessness and those at risk of becoming homeless.
• Daily monitoring of family interaction within a communal residential environment, enforce house rules, chores and regulations to ensure a safe and harmonious living space.
• Collect program specific intake paperwork and conduct intakes for all clients (IM+CANS).
• Support families in securing benefits, such as enrollment in County Care, Medicaid, TANF, SNAP, WIC, Social Security benefits, etc.

Administration and Client Services Coordination (20%)

• Maintain ongoing audit ready case files.
• Maintain client engagement and follow‑up through a variety of means: phone calls, email, visits, etc.
• Ensure accurate and timely data entry into CIS, IM+ CANS, HMIS, etc.
• Complete accurate documentation in daily logs, incident reports and any additional reporting requirements.
• Ensure individuals are supported in the most respectful and professional manner.
• Ensure that health and safety codes are always adhered to and by all residents.
• Attend all scheduled meetings and mandatory training as directed and will ensure health, safety, and welfare of the residents.
• Assist residents with daily living skills, conduct life skill training, events and assist program director with projects that support residents and their extended families.
• Support the team in de‑escalating crises and stabilizing individuals.
• Maintains relevant current knowledge of the field by participation in training sessions, seminars and conferences.
• Represent Primo Center at outreach events.
• Additional job duties as assigned.

Minimum Qualifications

• Commitment to Primo Center Mission and values.
• BA or BS degree, preferably in social work, human services, or related field + 1-5 years of work experience, preferably with families experiencing homelessness.
• Working knowledge of the child welfare system.
• Demonstrated understanding and utilization of Harm Reduction and Trauma Informed Care.
• Effective verbal and written communication skills.
• Experience and ability to use computers for data entry, communication and report writing.
• Demonstrate respect for cultural and socioeconomic characteristics of clients and is willing and competent to work with a diverse client population.
• Ability to work both independently and as a part of a team.
• Must be available for after hours, weekend and on-call work, as needed.

To ensure effective care and client support, this role requires the ability to:

• Must be able to work as a Home Visiting Case Manager in the community.
• Lift and carry up to 25 lbs. (e.g., supplies, personal belongings).
• Stand, walk, bend, and climb stairs frequently throughout a shift.
• Respond rapidly to crises—move quickly across the facility and grounds.
• Perform routine inspections of communal areas (bending, reaching).
• Work in a variety of indoor settings; occasional exposure to loud or crowded environments.

Reporting Relationship

This position reports to the Sr. Director of Community Support Services, and has close working relationships with other case managers, therapists, house managers, and works collaboratively with other staff.

Compensation and Benefits

Salary: $46,888 (exempt, full-time) benefits include:

• Domestic Partner & Family Coverage
• 401(k) matching, Flexible Spending Accounts
• Paid Time Off, Wellness Days, Paid Holidays
• Life/AD&D Insurance, Employee Assistance Program, mileage reimbursement
• Voluntary AFLAC plans

Primo Center is an equal opportunity employer. The agency does not discriminate on the basis of race, color, religion, sex, national origin, age disability, veteran or military status or any other protected status in accordance with federal and state law.

“The program has always respected the families and nurtured them through the worst times in their lives. Our families are resilient.”