Automotive Service Advisor - Grand Rapids Michigan

Job Description

Job Description

Benefits/Perks

• Paid Holidays and Paid Time Off
• Careers Advancement Opportunities - we are always looking to promote from within! 
• Reimbursement for any successfully completed ASE certifications 
• Flexible Scheduling with a rotating day off
• Closed on Sundays
• Competitive Compensation with bonus incentives

Job Summary
We firmly believe that our success is a direct reflection of our talented Automotive Service Advisors . If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and work ethic, Tuffy is the right team for you.

Responsibilities 

• Make Customer Satisfaction number one
• Identify primary concerns and determine customer needs through open-ended questions
• Professionally introduce the Courtesy Inspection (multi-point inspection) offering solutions and benefits
• Conduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment

Qualifications

• Maintain a positive, energetic attitude throughout the day
• Basic knowledge of menu-based computer software
• Strong organizational skills
• Demonstrates the desire to improve and advance personally and professionally
• Two years of experience in an auto repair facility is a plus
• Valid driver’s license with an acceptable driving record
• Flexible schedule and able to work weekdays, weekends, evenings

If you are a hard worker and would like to take on the challenge of working in a high-volume shop, we invite you to apply for the position today and join our team!