Service Support Manager - Exton, PA

Service Support Manager

Salary: $65,000 - $73,000 / year

Other Forms of Compensation: Yearly Bonus Opportunity

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

The Service Support Manager oversees installation support operations for new and existing customer locations, ensuring equipment is prepared, scheduled, installed, and serviced efficiently. This role leads a team of technicians responsible for vending machines, kiosks, cameras, coffee machines, ice machines, coolers, and other food service equipment.

The ideal candidate is a strong leader with excellent organizational, scheduling, and problem-solving skills who thrives in a fast-paced environment.

Key Responsibilities

Manage all installation support activities for new and existing customer accounts.

Oversee equipment preparation, staging, testing, and deployment for installations.

Coordinate installations of vending machines, kiosks, cameras, coffee machines, ice machines, coolers, and food service equipment.

Create and manage technician schedules using Outlook and Excel while adjusting priorities as business needs change.

Ensure adequate weekend and on-call technician coverage.

Monitor work orders, service requests, and technician activity through service management systems.

Serve as the primary escalation point for installation and service-related issues.

Collaborate with operations, logistics, warehouse, and customer service teams to ensure successful installations.

Track productivity, service levels, and operational performance metrics.

Maintain accurate records, reports, and schedules.

Leadership Responsibilities

Lead, coach, train, and develop a team of service and installation technicians.

Recruit, interview, hire, and onboard new team members.

Conduct performance evaluations and provide ongoing feedback.

Promote a culture of accountability, safety, teamwork, and excellent customer service.

Address performance concerns and administer corrective action when necessary.

Required Qualifications

3+ years of leadership experience managing service, installation, field operations, or technical support teams.

Strong organizational, planning, and time-management skills.

Proven ability to multitask, prioritize, and pivot quickly in a dynamic environment.

Experience scheduling field technicians and managing service operations.

Proficiency in Microsoft Outlook and Excel, including basic reporting and scheduling functions.

Strong communication, interpersonal, and customer service skills.

Technical aptitude and ability to understand equipment installation and service processes.

Experience managing employee performance, training, coaching, and development.

Preferred Qualifications

Experience in vending, food service equipment, beverage systems, kiosks, refrigeration, or related industries.

Familiarity with Smart Service or similar service ticket management software.

Experience managing on-call and weekend technician teams.

Key Competencies

Leadership & Team Development

Scheduling & Resource Planning

Organization & Attention to Detail

Problem Solving & Decision Making

Customer Service Excellence

Technical Aptitude

Adaptability & Flexibility

Performance Management

Ideal Candidate

A hands-on leader who can effectively lead technicians, coordinate installation schedules, maintain service excellence, and ensure equipment is installation-ready while delivering an outstanding customer experience.

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Certain positions may require Florida Level 2 background screening. Details:

Req ID: 1557683