Warranty Administrator

Job Description

Job Description

As a family owned and operated business, Bill Cramer GM has been proudly serving the Panama City area for 60 years.

Our Service Department is growing due to high customer demand, and we are looking for an experienced Automotive Warranty Administrator to join our team! If you are detail-oriented, organized, dependable, and have a strong understanding of automotive warranty claims, then Bill Cramer GM could be the “Home” for you!

Benefits:
• 401K and Employer Matching 2%
• Health Insurance after 60 days of employment
• Company pays 75% of the base Health Insurance plan
• Dental and Vision Insurance after 60 days of employment
• 3 weeks of vacation
• Company-provided Life Insurance after one year
• Family-owned dealership
• 5 Paid Holidays
• Weekly Pay plus Monthly Commission

Automotive Warranty Administrator Responsibilities and Qualifications:

The Automotive Warranty Administrator is responsible for accurately processing, submitting, tracking, and reconciling warranty claims while ensuring compliance with manufacturer and dealership requirements. This individual will work closely with Service Advisors, Technicians, Parts, and Management to ensure warranty repairs are properly documented and submitted in a timely manner.

Previous automotive warranty administration REQUIRED

• Process and submit automotive warranty claims accurately and in a timely manner
• Review repair orders for warranty eligibility and proper documentation
• Ensure all warranty claims meet manufacturer requirements and guidelines
• Verify labor operations, parts, mileage, dates, authorization numbers, and other required information
• Review technician documentation to ensure warranty repairs are properly supported
• Work closely with Service Advisors and Technicians to obtain missing information or documentation
• Review repair orders for accuracy before submitting warranty claims
• Track submitted claims and follow up on rejected, returned, or unpaid claims
• Research and correct rejected or disputed warranty claims
• Resubmit corrected claims when necessary
• Maintain accurate records of warranty claims and supporting documentation
• Monitor outstanding warranty receivables and assist with timely collection
• Reconcile warranty claims and payments with dealership accounting records
• Process warranty parts returns and ensure parts are retained, tagged, and stored according to manufacturer requirements
• Maintain proper documentation for warranty audits
• Assist with warranty audits and provide requested documentation
• Stay current on manufacturer warranty policies, procedures, and program updates
• Ensure warranty claims are submitted according to manufacturer time limits
• Monitor warranty labor operations and ensure proper labor times are being claimed
• Verify that parts and labor billed on warranty repairs are consistent with manufacturer guidelines
• Communicate with manufacturer warranty representatives regarding claim questions or discrepancies
• Assist Service Advisors and Management with warranty-related questions and concerns
• Identify recurring claim issues and communicate them to Service Management
• Help minimize warranty claim rejections and chargebacks
• Maintain confidentiality of customer and dealership information
• Ensure all warranty-related processes comply with dealership policies and manufacturer standards
• Maintain a clean, organized, and professional work area
• Work closely with the Service, Parts, and Accounting Departments to ensure accurate and efficient warranty processing
• Report any situation that could jeopardize the safety, welfare, or integrity of the dealership, customers, or employees
• Follow all federal, state, and local laws, as well as company policies and procedures
• Participate in manufacturer and dealership training programs as required
• Maintain a professional and positive work environment focused on teamwork, accuracy, accountability, and customer satisfaction

Automotive Warranty Administrator Requirements:

• Previous automotive warranty administration REQUIRED
• Strong knowledge of automotive warranty claims and repair order procedures
• GM dealership experience
• Experience with GM warranty policies and procedures 
• Strong attention to detail and accuracy
• Excellent organizational and time-management skills
• Ability to review and process a high volume of repair orders
• Strong written and verbal communication skills
• Ability to work effectively with Service Advisors, Technicians, Parts, Accounting, and Management
• Strong computer skills and ability to learn dealership management systems
• Experience with Dealertrack, CDK, Reynolds & Reynolds, or other dealership management systems is a plus
• Ability to research and resolve rejected or disputed warranty claims
• Strong problem-solving and analytical skills
• Ability to meet deadlines and manage multiple priorities
• Ability to work independently while also functioning as part of a team
• Professional and positive attitude
• Strong work ethic
• Dependable and reliable
• Ability to maintain confidentiality and handle sensitive information
• Ability to follow manufacturer and dealership policies and procedures
• Valid driver's license with a clean driving record
• GM certifications or warranty training