Patient Experience Lead - Clinical Services

Clinical Services Specialist Job Description Job Summary The Clinical Services Specialist will be the first to greet patients, check them in, and coordinate any pre-appointment paperwork that needs to be completed in the clinic. The Clinical Services Specialists are the face of The Remedy, the first person that patients see when they come in! Responsibilities Welcomes patients and visitors to the office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members. Schedules appointments when needed to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Assists ill or distraught patients as necessary. Telephones taxis or family members when necessary for transportation. Maintains reception area in a neat and orderly condition. Participates in the medical office emergency routine when required. Calls for ambulance or EMS as needed. Maintain patient confidentiality and address all patients in a respectful and professional manner. Performs other duties as assigned. Required Skills & Abilities Excellent written and verbal communication skills. Excellent organizational skills. Basic office skills such as typing and filing. Ability to maintain confidentiality. Education & Experience Graduate of a certified medical office training course preferred. High School graduate or equivalent required. Equivalent combination of experience, education, and training that would provide the required knowledge and abilities. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Benefits Paid Time Off Holiday Pay Medical Insurance Health Savings Account Dental Insurance Vision Insurance 401(k) with Employer Match Life Insurance and AD&D Short-Term Disability EEO Statement The Remedy Mental Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status. Disclaimer This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties may change based on business needs. Work Authorization Requirement All candidates must be legally authorized to work in the United States. The company does not currently sponsor employment visas. #J-18808-Ljbffr