Sales/Service Technician

Job Description

Job Description

Sales/Service Technician

Crawl Space Ninja is the premier crawl space encapsulation company in Knoxville. Founded in 2006, Crawl Space Ninja has been the city’s most recognized brand for crawl space encapsulation. Crawl Space Ninja was founded with the objective of improving indoor air quality for our clients.

Crawl Space Ninja specializes in helping homeowners with their basement waterproofing, crawl space encapsulation needs. Our top priority is providing high-quality home repair solutions and personalized service across our service area. With fully trained technicians, industry-leading products, and nationally backed warranties.

Brief Job Description

We are hiring Service Technicians (Service Sales) in Knoxville, TN. A Service Technician is an integral part of the customer experience after their initial installation. Service Technicians travel to our customers’ homes in a company-provided vehicle to inspect and service preexisting equipment installed by Crawl space ninja or by competitors. The Service Technician drives sales from existing customers by recommending additional floor support repair, crawlspace encapsulation, basement waterproofing, and other services and upgrades. Crawl space ninja provides qualified, high-quality warm sales lead appointments.

Job Responsibilities:

• Attending appointments scheduled by a Customer Care Representative. Appointments are scheduled based on your availability.
• Travel to a customer’s home on a pre-set appointment using a company vehicle.
• Build long-term relationships with customers and professionally represent Crawl Space Ninja.
• Recommends additional products and services to enhance or improve original installation or remedy a potential issue by following the sales process.
• Perform yearly maintenance visits, examining work previously completed.
• Perform reactive service appointments, diagnose, and fix any issues.
• Install the additional products purchased by the customer as necessary.
• Adhere to safety/health regulations and procedures when carrying out construction operations.
• Examines work done by the company and determines potential warranty or non-warranty work.
• Communicate the status of each job (completions and complications) and submit all necessary
• Documentation to the Service Manager/Job coordinator.
• All other duties as required

Qualifications:

• One or more years of proven commission-driven sales experience required.
• Construction/Home Improvement experience preferred.
• Proven customer relations experience, with in-home services preferred.
• Skill in operating construction equipment and/or power tools preferred.
• Experienced in troubleshooting and problem-solving.
• Comfortable working in confined spaces (Service Technicians regularly inspect Crawlspaces).
• High school diploma or GED preferred or equivalent experience.
• At least one year of sales experience is preferred.
• A valid, non-restrictive Driver’s License is required.

Compensation and Benefits:

• Monday through Thursday work week
• Hourly plus sales commission compensation
• Weekly Pay & Sales Commission - Many earn $100k+ (based on prior experience and ability to navigate the sales process)
• Company-provided Vehicle & Gas Card
• Several paid holidays
• Advanced leadership training opportunities - we promote from within.
• Benefits include Medical, Dental, Vision, Life insurance and PTO time.
• Full-time nonseasonal work, we work year-round!
• Competitive and rewarding, family-oriented culture.

Must be able to:

Pass a drug test.

Pass a nationwide background check.

Have a valid driver’s license.

Have a clean driving record for the past 3 years.